{"files":{"/App.tsx":"import React, { useCallback, useEffect, useMemo, useState } from 'react'\nimport { backend } from './wmill'\nimport './index.css'\n\ntype Ticket = {\n id: number\n channel: 'webhook' | 'email'\n customer_email: string\n customer_name: string | null\n subject: string\n body: string\n category: 'bug' | 'billing' | 'question' | null\n urgency: 'can_wait' | 'this_week' | 'today' | 'right_now' | null\n urgency_rank: number | null\n queue: string | null\n status: string\n received_at: string\n draft: string | null\n}\ntype Today = { received: number; urgent: number; replied: number }\ntype Refund = {\n id: number\n order_id: string\n amount_eur: string | number\n reason: string\n requested_at: string\n ticket_id: number | null\n items: string\n total_eur: string | number\n customer_name: string\n can_approve: boolean\n}\ntype StatRow = {\n day: string\n category: string\n tickets: number\n urgent_tickets: number\n answered_tickets: number\n avg_first_response_minutes: string | number | null\n refunds: number\n refunds_eur: string | number\n}\n\nconst URGENCY_LABEL: Record = {\n right_now: 'Right now',\n today: 'Today',\n this_week: 'This week',\n can_wait: 'Can wait',\n}\nconst CATEGORY_LABEL: Record = { bug: 'Bug', billing: 'Billing', question: 'Question' }\n\nconst eur = (v: string | number) =>\n Number(v).toLocaleString('en-GB', { style: 'currency', currency: 'EUR', maximumFractionDigits: 2 })\n\nfunction ago(iso: string) {\n const min = Math.max(0, Math.round((Date.now() - Date.parse(iso)) / 60000))\n if (min < 1) return 'just now'\n if (min < 60) return `${min} min ago`\n const h = Math.floor(min / 60)\n if (h < 24) return `${h} h ago`\n return `${Math.floor(h / 24)} d ago`\n}\n\nfunction duration(minutes: string | number | null) {\n if (minutes == null) return '—'\n const m = Math.round(Number(minutes))\n if (m < 60) return `${m} min`\n return `${Math.floor(m / 60)} h ${String(m % 60).padStart(2, '0')}`\n}\n\nfunction viewerName(): string {\n const ctx = (window as any).ctx ?? {}\n return ctx.username || ctx.email || 'manager'\n}\n\nfunction UrgencyBadge({ urgency }: { urgency: Ticket['urgency'] }) {\n if (!urgency) return Not triaged\n return {URGENCY_LABEL[urgency]}\n}\n\nexport default function App() {\n const [tickets, setTickets] = useState([])\n const [today, setToday] = useState(null)\n const [refunds, setRefunds] = useState([])\n const [stats, setStats] = useState<{ day: string | null; rows: StatRow[] }>({ day: null, rows: [] })\n const [selectedId, setSelectedId] = useState(null)\n const [drafts, setDrafts] = useState>({})\n const [loading, setLoading] = useState(true)\n const [busy, setBusy] = useState(null)\n const [notice, setNotice] = useState<{ kind: 'ok' | 'error'; text: string } | null>(null)\n\n useEffect(() => {\n document.title = 'Support desk'\n }, [])\n\n const load = useCallback(async () => {\n setLoading(true)\n try {\n const [queue, waiting, times] = await Promise.all([\n backend.list_queue({}),\n backend.list_pending_refunds({}),\n backend.response_times({}),\n ])\n setTickets(queue.tickets as Ticket[])\n setToday(queue.today as Today)\n setRefunds(waiting as Refund[])\n setStats(times as { day: string | null; rows: StatRow[] })\n setSelectedId((id) =>\n id != null && (queue.tickets as Ticket[]).some((t) => t.id === id) ? id : (queue.tickets[0]?.id ?? null),\n )\n } catch (e) {\n setNotice({ kind: 'error', text: `Could not load the data: ${(e as Error).message}` })\n } finally {\n setLoading(false)\n }\n }, [])\n\n useEffect(() => {\n load()\n }, [load])\n\n const selected = useMemo(() => tickets.find((t) => t.id === selectedId) ?? null, [tickets, selectedId])\n const draftText = selected ? (drafts[selected.id] ?? selected.draft ?? '') : ''\n\n async function sendReply() {\n if (!selected || !draftText.trim()) return\n setBusy(`send-${selected.id}`)\n try {\n await backend.send_reply({\n to_email: selected.customer_email,\n subject: selected.subject.startsWith('Re:') ? selected.subject : `Re: ${selected.subject}`,\n body: draftText,\n ticket_id: selected.id,\n sent_by: viewerName(),\n })\n const rest = tickets.filter((t) => t.id !== selected.id)\n setTickets(rest)\n setSelectedId(rest[0]?.id ?? null)\n setToday((d) => (d ? { ...d, replied: d.replied + 1 } : d))\n setNotice({ kind: 'ok', text: `Reply sent to ${selected.customer_email}.` })\n } catch (e) {\n setNotice({ kind: 'error', text: `The reply was not sent: ${(e as Error).message}` })\n } finally {\n setBusy(null)\n }\n }\n\n async function approve(refund: Refund) {\n setBusy(`refund-${refund.id}`)\n try {\n await backend.approve_refund({ refund_id: refund.id, approved_by: viewerName() })\n setRefunds((rs) => rs.filter((r) => r.id !== refund.id))\n setNotice({\n kind: 'ok',\n text: `Refund of ${eur(refund.amount_eur)} approved: the order is updated and ${refund.customer_name} gets the reply.`,\n })\n setTimeout(load, 4000)\n } catch (e) {\n setNotice({ kind: 'error', text: `The refund was not approved: ${(e as Error).message}` })\n } finally {\n setBusy(null)\n }\n }\n\n const maxMinutes = Math.max(1, ...stats.rows.map((r) => Number(r.avg_first_response_minutes ?? 0)))\n\n return (\n

Support desk

Brindlewood Home customer care

\n {today && (\n

Today: {today.received} tickets
Urgent: {today.urgent}
Replied: {today.replied}
Open: {tickets.length}

\n )}\n \n

\n\n {notice && (\n

\n {notice.text}\n \n

\n )}\n\n

Queue

\n Sorted by urgency\n

\n {tickets.length === 0 && !loading &&

No open tickets.

}\n

\n setSelectedId(t.id)}\n >\n
\n \n {t.category && {CATEGORY_LABEL[t.category]}}\n {ago(t.received_at)}\n
\n
{t.subject}
\n
\n {t.customer_name || t.customer_email}\n {t.draft ? ' · draft ready' : ''}\n
\n \n

\n\n

\n {!selected ? (\n

{loading ? 'Loading…' : 'Select a ticket.'}

\n ) : (\n <>\n

\n \n {selected.category && {CATEGORY_LABEL[selected.category]}}\n {selected.queue && Queue: {selected.queue}}\n

\n #{selected.id} · {selected.subject}\n

\n {selected.customer_name ? `${selected.customer_name} <${selected.customer_email}>` : selected.customer_email}\n {' · '}by {selected.channel === 'email' ? 'email' : 'support tool'} · {ago(selected.received_at)}\n

{selected.body}

\n \n Draft reply written by the AI agent, review before sending\n \n setDrafts((d) => ({ ...d, [selected.id]: e.target.value }))}\n />\n

\n {drafts[selected.id] !== undefined && drafts[selected.id] !== selected.draft && (\n \n setDrafts((d) => {\n const { [selected.id]: _, ...rest } = d\n return rest\n })\n }\n >\n Reset draft\n \n )}\n \n {busy === `send-${selected.id}` ? 'Sending…' : 'Send reply'}\n \n

\n \n )}\n

\n\n

Refunds waiting for approval

\n 200 € and above\n

\n {refunds.length === 0 ? (\n

No refund is waiting.

\n ) : (\n

\n \n \n \n \n \n \n \n \n \n \n {refunds.map((r) => (\n \n \n \n \n \n \n \n ))}\n \n

Customer	Order	Amount	Reason	\n
\n {r.customer_name}\n {ago(r.requested_at)} \n	\n {r.order_id}\n \n {r.items} · {eur(r.total_eur)}\n \n	{eur(r.amount_eur)}	{r.reason}	\n approve(r)}\n disabled={!r.can_approve \|\| busy === `refund-${r.id}`}\n title={r.can_approve ? 'Approve and resume the refund flow' : 'No refund flow is waiting on this refund'}\n >\n {busy === `refund-${r.id}` ? 'Approving…' : 'Approve'}\n \n

\n )}\n

\n\n

Response times

\n {stats.day ? `Yesterday, ${stats.day}` : 'Yesterday'}\n

\n {stats.rows.length === 0 ? (\n

Yesterday's stats are not computed yet: the pipeline runs every night.

\n ) : (\n

\n \n \n \n \n \n \n \n \n \n \n {stats.rows.map((r) => (\n \n \n \n \n \n \n ))}\n \n

Category	Tickets	Avg. first response	Refunds
{CATEGORY_LABEL[r.category] ?? r.category}	\n {r.tickets}\n {r.urgent_tickets ? {r.urgent_tickets} urgent : null}\n	\n \n {duration(r.avg_first_response_minutes)}\n \n \n \n \n	\n {r.refunds}\n {r.refunds ? {eur(r.refunds_eur)} : null}\n

\n )}\n

\n )\n}\n","/CLAUDE.md":"Instructions are in @AGENTS.md\n","/index.css":":root {\n --bg: #f6f6f4;\n --surface: #ffffff;\n --border: #e3e3df;\n --text: #1f2328;\n --muted: #6b6f76;\n --accent: #3b5573;\n --accent-text: #ffffff;\n --selected: #eef1f5;\n --urgent: #9b3b3b;\n --urgent-bg: #f6eaea;\n --today: #8a5a1c;\n --today-bg: #f6efe4;\n --soft-bg: #f0f0ed;\n --ok-bg: #edf3ee;\n --ok: #2f5d3a;\n --error-bg: #f6eaea;\n --bar: #c9ced6;\n color-scheme: light;\n}\n\n@media (prefers-color-scheme: dark) {\n :root {\n --bg: #161719;\n --surface: #1e2023;\n --border: #2e3135;\n --text: #e6e6e3;\n --muted: #9a9ea5;\n --accent: #8ba3c0;\n --accent-text: #111214;\n --selected: #262a30;\n --urgent: #e0a0a0;\n --urgent-bg: #3a2526;\n --today: #d8b98a;\n --today-bg: #352d22;\n --soft-bg: #26282b;\n --ok-bg: #1f2c23;\n --ok: #a8cfb2;\n --error-bg: #3a2526;\n --bar: #4a4f57;\n color-scheme: dark;\n }\n}\n\n* {\n box-sizing: border-box;\n}\n\nhtml,\nbody {\n margin: 0;\n background: var(--bg);\n color: var(--text);\n font: 14px/1.45 -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, sans-serif;\n}\n\nh1,\nh2 {\n margin: 0;\n font-weight: 600;\n}\nh1 {\n font-size: 20px;\n}\nh2 {\n font-size: 15px;\n}\n\n.page {\n max-width: 1280px;\n margin: 0 auto;\n padding: 20px 16px 32px;\n display: flex;\n flex-direction: column;\n gap: 16px;\n}\n\n.header {\n display: flex;\n justify-content: space-between;\n align-items: center;\n gap: 16px;\n flex-wrap: wrap;\n}\n.header p {\n margin: 2px 0 0;\n}\n.header-right {\n display: flex;\n align-items: center;\n gap: 16px;\n flex-wrap: wrap;\n}\n\n.kpis {\n display: flex;\n gap: 20px;\n margin: 0;\n}\n.kpis div {\n display: flex;\n flex-direction: column;\n}\n.kpis dt {\n font-size: 12px;\n color: var(--muted);\n}\n.kpis dd {\n margin: 0;\n font-weight: 600;\n font-variant-numeric: tabular-nums;\n}\n\n.muted {\n color: var(--muted);\n}\n.small {\n font-size: 12px;\n}\n.strong {\n font-weight: 600;\n}\n.text-urgent {\n color: var(--urgent);\n}\n.push {\n margin-left: auto;\n}\n\n.card {\n background: var(--surface);\n border: 1px solid var(--border);\n border-radius: 8px;\n padding: 14px;\n min-width: 0;\n}\n.card-head {\n display: flex;\n align-items: baseline;\n justify-content: space-between;\n gap: 8px;\n margin-bottom: 10px;\n}\n.empty {\n color: var(--muted);\n margin: 8px 0;\n}\n\n.workspace {\n display: grid;\n grid-template-columns: minmax(280px, 380px) 1fr;\n gap: 16px;\n}\n.bottom {\n display: grid;\n grid-template-columns: 1fr 1fr;\n gap: 16px;\n}\n@media (max-width: 860px) {\n .workspace,\n .bottom {\n grid-template-columns: 1fr;\n }\n}\n\n.queue {\n display: flex;\n flex-direction: column;\n max-height: 620px;\n}\n.queue-list {\n list-style: none;\n margin: 0 -6px;\n padding: 0;\n overflow-y: auto;\n}\n.queue-item {\n width: 100%;\n text-align: left;\n border: 0;\n background: transparent;\n color: inherit;\n font: inherit;\n padding: 9px 8px;\n border-radius: 6px;\n cursor: pointer;\n display: flex;\n flex-direction: column;\n gap: 3px;\n}\n.queue-item:hover {\n background: var(--soft-bg);\n}\n.queue-item.selected {\n background: var(--selected);\n}\n.queue-top {\n display: flex;\n align-items: center;\n gap: 8px;\n flex-wrap: wrap;\n}\n.queue-subject {\n font-weight: 500;\n overflow: hidden;\n text-overflow: ellipsis;\n white-space: nowrap;\n}\n\n.badge {\n display: inline-block;\n font-size: 11px;\n font-weight: 600;\n padding: 1px 7px;\n border-radius: 999px;\n background: var(--soft-bg);\n color: var(--muted);\n white-space: nowrap;\n}\n.badge.urgency-right_now {\n background: var(--urgent-bg);\n color: var(--urgent);\n}\n.badge.urgency-today {\n background: var(--today-bg);\n color: var(--today);\n}\n.category {\n font-size: 12px;\n color: var(--text);\n}\n\n.detail {\n display: flex;\n flex-direction: column;\n gap: 10px;\n}\n.detail-head {\n display: flex;\n flex-direction: column;\n gap: 4px;\n}\n.detail-head p {\n margin: 0;\n}\n.detail-subject {\n font-size: 17px;\n}\n.message {\n white-space: pre-wrap;\n background: var(--soft-bg);\n border-radius: 6px;\n padding: 10px 12px;\n}\n.draft-label {\n font-weight: 600;\n margin-top: 4px;\n}\n.draft {\n width: 100%;\n min-height: 200px;\n resize: vertical;\n padding: 10px 12px;\n border: 1px solid var(--border);\n border-radius: 6px;\n background: var(--surface);\n color: var(--text);\n font: inherit;\n}\n.draft:focus {\n outline: 2px solid var(--accent);\n outline-offset: -1px;\n}\n.actions {\n display: flex;\n justify-content: flex-end;\n gap: 8px;\n}\n\n.btn {\n font: inherit;\n font-size: 13px;\n padding: 6px 12px;\n border-radius: 6px;\n border: 1px solid var(--border);\n background: var(--surface);\n color: var(--text);\n cursor: pointer;\n white-space: nowrap;\n}\n.btn:hover:not(:disabled) {\n background: var(--soft-bg);\n}\n.btn:disabled {\n opacity: 0.55;\n cursor: default;\n}\n.btn-primary {\n background: var(--accent);\n border-color: var(--accent);\n color: var(--accent-text);\n}\n.btn-primary:hover:not(:disabled) {\n background: var(--accent);\n filter: brightness(1.08);\n}\n.link {\n border: 0;\n background: none;\n color: inherit;\n text-decoration: underline;\n cursor: pointer;\n font: inherit;\n font-size: 12px;\n}\n\n.notice {\n display: flex;\n justify-content: space-between;\n gap: 12px;\n padding: 9px 12px;\n border-radius: 6px;\n}\n.notice-ok {\n background: var(--ok-bg);\n color: var(--ok);\n}\n.notice-error {\n background: var(--error-bg);\n color: var(--urgent);\n}\n\n.table-wrap {\n overflow-x: auto;\n}\ntable {\n width: 100%;\n border-collapse: collapse;\n}\nth {\n text-align: left;\n font-size: 12px;\n font-weight: 500;\n color: var(--muted);\n padding: 6px 8px;\n border-bottom: 1px solid var(--border);\n}\ntd {\n padding: 8px;\n border-bottom: 1px solid var(--border);\n vertical-align: top;\n}\ntr:last-child td {\n border-bottom: 0;\n}\n.num {\n text-align: right;\n font-variant-numeric: tabular-nums;\n}\n.reason {\n max-width: 220px;\n}\n\n.bar-cell {\n display: flex;\n align-items: center;\n gap: 8px;\n}\n.bar-value {\n min-width: 58px;\n font-variant-numeric: tabular-nums;\n}\n.bar {\n flex: 1;\n height: 6px;\n background: var(--soft-bg);\n border-radius: 3px;\n overflow: hidden;\n min-width: 40px;\n}\n.bar-fill {\n display: block;\n height: 100%;\n background: var(--bar);\n}\n","/index.tsx":"import React from 'react'\n\nimport { createRoot } from 'react-dom/client'\nimport App from './App'\n\nconst root = createRoot(document.getElementById('root')!);\nroot.render();\n","/package.json":"{\n \"dependencies\": {\n \"react\": \"19.0.0\",\n \"react-dom\": \"19.0.0\",\n \"windmill-client\": \"^1\"\n },\n \"devDependencies\": {\n \"@types/react-dom\": \"^19.0.0\",\n \"@types/react\": \"^19.0.0\"\n }\n}\n","/bundle.js":"(()=>{var f1=Object.create;var Af=Object.defineProperty;var s1=Object.getOwnPropertyDescriptor;var d1=Object.getOwnPropertyNames;var 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{\n \"\": {\n \"dependencies\": {\n \"windmill-client\": \"latest\",\n },\n },\n },\n \"packages\": {\n \"windmill-client\": [\"windmill-client@1.856.0\", \"\", {}, \"sha512-GmfNdZQRlPxjEBChN+HY/B0vlajWwrehdyX2iJP5YNpJqUIeFEf8ZwiARuLKX5/iF1OpngfCYmEnDSKtwPtP1Q==\"],\n }\n}\n","content":"import * as wmill from 'windmill-client';\n\n// The open tickets, most urgent first (then oldest first), each with its AI draft,\n// and today's counts (Paris time).\nexport async function main() {\n const sql = wmill.datatable();\n const tickets = await sql`\n SELECT t.id, t.channel, t.customer_email, COALESCE(c.full_name, t.customer_name) AS customer_name,\n t.subject, t.body, t.category, t.urgency, t.urgency_rank, t.queue, t.status, t.received_at,\n d.body AS draft\n FROM support_ticket_triage.tickets t\n LEFT JOIN support_ticket_triage.drafts d ON d.ticket_id = t.id\n LEFT JOIN support_ticket_triage.customers c ON c.id = t.customer_id\n WHERE t.status IN ('new', 'triaged', 'draft_ready')\n ORDER BY t.urgency_rank DESC NULLS LAST, t.received_at ASC\n LIMIT 200\n `.fetch();\n const today = await sql`\n SELECT count(*)::int AS received,\n count(*) FILTER (WHERE urgency = 'right_now')::int AS urgent,\n count(*) FILTER (WHERE status = 'replied')::int AS replied\n FROM support_ticket_triage.tickets\n WHERE (received_at AT TIME ZONE 'Europe/Paris')::date = (now() AT TIME ZONE 'Europe/Paris')::date\n `.fetchOne();\n return { tickets, today };\n}\n","language":"bun"}},"send_reply":{"path":"f/support-ticket-triage/send_reply","type":"path","runType":"script"},"approve_refund":{"type":"inline","inlineScript":{"lock":"{\n \"dependencies\": {\n \"windmill-client\": \"latest\"\n }\n}\n//bun.lock\n{\n \"lockfileVersion\": 2,\n \"configVersion\": 1,\n \"workspaces\": {\n \"\": {\n \"dependencies\": {\n \"windmill-client\": \"latest\",\n },\n },\n },\n \"packages\": {\n \"windmill-client\": [\"windmill-client@1.856.0\", \"\", {}, \"sha512-GmfNdZQRlPxjEBChN+HY/B0vlajWwrehdyX2iJP5YNpJqUIeFEf8ZwiARuLKX5/iF1OpngfCYmEnDSKtwPtP1Q==\"],\n }\n}\n","content":"import * as wmill from 'windmill-client';\n\n// Approve a waiting refund: resume its refund flow, which then records the\n// approval, updates the order and replies to the customer.\nexport async function main(refund_id: number, approved_by: string) {\n const sql = wmill.datatable();\n const refund = await sql`\n SELECT id, status, resume_url FROM support_ticket_triage.refunds WHERE id = ${refund_id}::bigint\n `.fetchOne();\n if (!refund) throw new Error(`Refund ${refund_id} not found`);\n if (refund.status !== 'pending_approval' || !refund.resume_url) {\n throw new Error(`Refund ${refund_id} is not waiting for an approval`);\n }\n const res = await fetch(refund.resume_url, {\n method: 'POST',\n headers: { 'content-type': 'application/json' },\n body: JSON.stringify({ approved_by: approved_by || 'manager' }),\n });\n if (!res.ok) throw new Error(`The refund flow could not be resumed (${res.status}): ${await res.text()}`);\n return { refund_id, approved: true };\n}\n","language":"bun"}},"response_times":{"type":"inline","inlineScript":{"lock":"{\n \"dependencies\": {\n \"windmill-client\": \"latest\"\n }\n}\n//bun.lock\n{\n \"lockfileVersion\": 2,\n \"configVersion\": 1,\n \"workspaces\": {\n \"\": {\n \"dependencies\": {\n \"windmill-client\": \"latest\",\n },\n },\n },\n \"packages\": {\n \"windmill-client\": [\"windmill-client@1.856.0\", \"\", {}, \"sha512-GmfNdZQRlPxjEBChN+HY/B0vlajWwrehdyX2iJP5YNpJqUIeFEf8ZwiARuLKX5/iF1OpngfCYmEnDSKtwPtP1Q==\"],\n }\n}\n","content":"import * as wmill from 'windmill-client';\n\n// Yesterday's row of daily_ticket_stats for each category, written by the nightly pipeline.\nexport async function main() {\n const sql = wmill.datatable();\n const rows = await sql`\n SELECT day::text AS day, category, tickets, urgent_tickets, answered_tickets,\n avg_first_response_minutes, refunds, refunds_eur\n FROM support_ticket_triage.daily_ticket_stats\n WHERE day = (now() AT TIME ZONE 'Europe/Paris')::date - 1\n ORDER BY CASE category WHEN 'bug' THEN 1 WHEN 'billing' THEN 2 ELSE 3 END\n `.fetch();\n return { day: rows[0]?.day ?? null, rows };\n}\n","language":"bun"}},"list_pending_refunds":{"type":"inline","inlineScript":{"lock":"{\n \"dependencies\": {\n \"windmill-client\": \"latest\"\n }\n}\n//bun.lock\n{\n \"lockfileVersion\": 2,\n \"configVersion\": 1,\n \"workspaces\": {\n \"\": {\n \"dependencies\": {\n \"windmill-client\": \"latest\",\n },\n },\n },\n \"packages\": {\n \"windmill-client\": [\"windmill-client@1.856.0\", \"\", {}, \"sha512-GmfNdZQRlPxjEBChN+HY/B0vlajWwrehdyX2iJP5YNpJqUIeFEf8ZwiARuLKX5/iF1OpngfCYmEnDSKtwPtP1Q==\"],\n }\n}\n","content":"import * as wmill from 'windmill-client';\n\n// Refunds waiting for a manager's approval (200 EUR or more), oldest first.\nexport async function main() {\n const sql = wmill.datatable();\n return await sql`\n SELECT r.id, r.order_id, r.amount_eur, r.reason, r.requested_at, r.ticket_id,\n o.items, o.total_eur, c.full_name AS customer_name,\n (r.resume_url IS NOT NULL) AS can_approve\n FROM support_ticket_triage.refunds r\n JOIN support_ticket_triage.orders o ON o.id = r.order_id\n JOIN support_ticket_triage.customers c ON c.id = o.customer_id\n WHERE r.status = 'pending_approval'\n ORDER BY r.requested_at ASC\n `.fetch();\n}\n","language":"bun"}}},"data":{"schema":"support_ticket_triage","tables":["main/support_ticket_triage:tickets","main/support_ticket_triage:drafts","main/support_ticket_triage:customers","main/support_ticket_triage:orders","main/support_ticket_triage:refunds","main/support_ticket_triage:outbox","main/support_ticket_triage:daily_ticket_stats"],"datatable":"main"}}

Support desk: ticket queue, drafts, refund approvals and response times