Edits history of script submission #8993 for ' Get Ticket Status (freshdesk)'

• nativets

  Ap­pro­ved version

  Edit in Windmill

  Embed

  type Freshdesk = {
  	apiKey: string
  	baseUrl: string
  }
  
  type TicketStatus = 'Open' | 'Pending' | 'Resolved' | 'Closed'
  
  export async function main(resource: Freshdesk, ticketId: string) {
  	const statusMap: { [key: number]: TicketStatus } = {
  		2: 'Open',
  		3: 'Pending',
  		4: 'Resolved',
  		5: 'Closed'
  	}
  
  	// Remove the trailing slash from base URL
  	const baseUrl = resource.baseUrl.replace(/\/$/, '')
  	const url = `${baseUrl}/api/v2/tickets/${ticketId}`
  
  	// Base64 encode the API key with a colon and 'X'
  	const encodedKey = btoa(`${resource.apiKey}:X`)
  
  	const response = await fetch(url, {
  		method: 'GET',
  		headers: {
  			Authorization: `Basic ${encodedKey}`,
  			'Content-Type': 'application/json'
  		}
  	})
  
  	if (!response.ok) {
  		throw new Error(`HTTP error! status: ${response.status}`)
  	}
  
  	const data = await response.json()
  
  	const status = data.status
  	const responderId = data.responder_id
  	let assignedStatusFriendlyValue = ''
  	let ticketStatusFriendlyValue: TicketStatus | number
  
  	if (responderId == null) {
  		assignedStatusFriendlyValue = 'NOTASSIGNED'
  	} else {
  		assignedStatusFriendlyValue = 'ASSIGNED'
  	}
  
  	ticketStatusFriendlyValue = statusMap[status] ?? status
  
  	const result = {
  		ticket_status: ticketStatusFriendlyValue,
  		assigned_status: assignedStatusFriendlyValue,
  		assigned_id: responderId
  	}
  
  	return result
  }
  

  Submitted by hugo697 652 days ago