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Create a message

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Published Oct 17, 2025

Create a message and either: - not send it if the attribute `sent_datetime` is filled.

Script gorgias Verified
Use in Windmill

The script

Submitted by hugo697 Bun
Verified 235 days ago
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//native
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type Gorgias = {
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  username: string;
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  apiKey: string;
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  domain: string;
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};
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/**
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 * Create a message
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 * Create a message and either:
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  - not send it if the attribute `sent_datetime` is filled.
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 */
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export async function main(
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  auth: Gorgias,
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  ticket_id: string,
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  action: "force" | "retry" | "cancel" | undefined,
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  body: {
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    attachments?: {
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      content_type: string;
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      extra?: {};
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      size: number;
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      name: string;
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      url: string;
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      public?: false | true;
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    }[];
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    body_html?: string;
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    body_text?: string;
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    channel:
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      | "aircall"
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      | "api"
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      | "chat"
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      | "email"
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      | "facebook"
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      | "facebook-mention"
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      | "facebook-messenger"
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      | "facebook-recommendations"
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      | "help-center"
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      | "instagram-ad-comment"
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      | "instagram-comment"
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      | "instagram-mention"
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      | "instagram-direct-message"
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      | "internal-note"
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      | "phone"
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      | "sms"
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      | "twitter"
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      | "twitter-direct-message"
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      | "yotpo-review";
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    created_datetime?: string;
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    external_id?: string;
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    failed_datetime?: string;
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    from_agent: false | true;
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    message_id?: string;
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    receiver?: { id?: number; email?: string };
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    sender?: { id?: number; email?: string };
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    sent_datetime?: string;
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    source: {
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      from?: { name?: string; address?: string };
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      bcc?: { name?: string; address?: string }[];
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      type?: string;
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      to?: { name?: string; address?: string }[];
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      cc?: { name?: string; address?: string }[];
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    };
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    subject?: string;
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    via:
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      | "aircall"
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      | "api"
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      | "chat"
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      | "email"
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      | "facebook"
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      | "facebook-mention"
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      | "facebook-messenger"
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      | "facebook-recommendations"
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      | "help-center"
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      | "instagram-ad-comment"
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      | "instagram-comment"
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      | "instagram-mention"
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      | "instagram-direct-message"
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      | "internal-note"
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      | "phone"
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      | "sms"
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      | "twitter"
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      | "twitter-direct-message"
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      | "yotpo-review"
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      | "twilio"
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      | "zendesk"
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      | "form"
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      | "self_service"
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      | "yotpo"
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      | "instagram"
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      | "shopify"
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      | "gorgias_chat"
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      | "rule"
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      | "helpdesk";
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  },
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) {
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  const url = new URL(
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    `https://${auth.domain}.gorgias.com/api/tickets/${ticket_id}/messages`,
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  );
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  for (const [k, v] of [["action", action]]) {
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    if (v !== undefined && v !== "" && k !== undefined) {
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      url.searchParams.append(k, v);
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    }
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  }
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  const response = await fetch(url, {
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    method: "POST",
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    headers: {
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      "Content-Type": "application/json",
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.apiKey}`),
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    },
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    body: JSON.stringify(body),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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