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List messages

by
Published Oct 17, 2025

List all messages of a ticket, ordered by their sending date, with the oldest messages first.

Script gorgias Verified

The script

Submitted by hugo697 Bun
Verified 235 days ago
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//native
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type Gorgias = {
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  username: string;
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  apiKey: string;
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  domain: string;
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};
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/**
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 * List messages
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 * List all messages of a ticket, ordered by their sending date, with the oldest messages first.
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 */
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export async function main(auth: Gorgias, ticket_id: string) {
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  const url = new URL(
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    `https://${auth.domain}.gorgias.com/api/tickets/${ticket_id}/messages`,
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  );
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  const response = await fetch(url, {
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    method: "GET",
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    headers: {
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.apiKey}`),
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    },
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    body: undefined,
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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