//native
type Intercom = {
apiVersion: string
token: string
}
/**
* Reply to a ticket
* You can reply to a ticket with a message from an admin or on behalf of a contact, or with a note for admins.
*/
export async function main(
auth: Intercom,
id: string,
body:
| {
message_type: 'comment'
type: 'user'
body: string
created_at?: number
attachment_urls?: string[]
}
| {
message_type: 'comment'
type: 'user'
body: string
created_at?: number
attachment_urls?: string[]
}
| {
message_type: 'comment'
type: 'user'
body: string
created_at?: number
attachment_urls?: string[]
}
| {
message_type: 'comment' | 'note' | 'quick_reply'
type: 'admin'
body?: string
admin_id: string
created_at?: number
reply_options?: { text: string; uuid: string }[]
attachment_urls?: string[]
}
) {
const url = new URL(`https://api.intercom.io/tickets/${id}/reply`)
const response = await fetch(url, {
method: 'POST',
headers: {
'Intercom-Version': auth.apiVersion,
'Content-Type': 'application/json',
Authorization: 'Bearer ' + auth.token
},
body: JSON.stringify(body)
})
if (!response.ok) {
const text = await response.text()
throw new Error(`${response.status} ${text}`)
}
return await response.json()
}
Submitted by hugo697 536 days ago