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Create message from conversation

by
Published Oct 17, 2025

Creates a new message from a conversation.

Script kustomer Verified
Use in Windmill

The script

Submitted by hugo697 Bun
Verified 235 days ago
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//native
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type Kustomer = {
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  apiKey: string;
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};
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/**
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 * Create message from conversation
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 * Creates a new message from a conversation.
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 */
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export async function main(
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  auth: Kustomer,
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  id: string,
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  body: {
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    id?: string;
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    externalId?: string;
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    customer?: string;
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    conversation?: string;
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    reference?: { message: string; type: "reply" | "replyAll" | "forward" };
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    channel:
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      | "email"
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      | "sms"
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      | "chat"
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      | "facebook"
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      | "twitter-dm"
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      | "twitter-tweet"
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      | "voice"
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      | "instagram"
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      | "whatsapp";
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    preview?: string;
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    subject?: string;
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    direction?: "in" | "out";
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    app: string;
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    size?: number;
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    related?: string;
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    status?: "sent" | "received" | "error";
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    error?: {
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      status?: number;
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      code?: string;
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      title?: string;
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      detail?: string;
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      source?: {};
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      meta?: {};
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      links?: {};
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    };
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    errorAt?: string;
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    auto?: false | true;
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    sentAt?: string;
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    source?: "bulk" | "satisfaction";
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    shortcuts?: string[];
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    kbArticles?: string[];
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    attachments?:
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      | string[]
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      | {
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          _id: string;
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          name: string;
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          contentType: string;
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          contentLength: number;
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          sourceId?: string;
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        }[];
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    location?: {
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      name?: string;
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      address?: string;
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      address2?: string;
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      address3?: string;
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      latitude?: number;
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      longitude?: number;
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      countryCode?: string;
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      countryName?: string;
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      regionCode?: string;
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      regionName?: string;
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      cityName?: string;
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      zipCode?: string;
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      areaCode?: string;
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    };
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    meta?: {};
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    custom?: {};
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    sentiment?: { polarity: 0 | 1 | -1; confidence: number };
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    createdAt?: string;
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    modifiedAt?: string;
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    createdBy?: string;
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    modifiedBy?: string;
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    importedAt?: string;
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    lang?: string;
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    queue?: {};
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  },
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) {
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  const url = new URL(
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    `https://api.kustomerapp.com/v1/conversations/${id}/messages`,
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  );
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  const response = await fetch(url, {
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    method: "POST",
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    headers: {
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      "Content-Type": "application/json",
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      Authorization: "Bearer " + auth.apiKey,
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    },
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    body: JSON.stringify(body),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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