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Escalate dispute to claim

by
Published Apr 8, 2025

Escalates the dispute, by ID, to a PayPal claim. To make this call, the stage in the dispute lifecycle must be `INQUIRY`.

Script paypal Verified

The script

Submitted by hugo697 Bun
Verified 428 days ago
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//native
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type Paypal = {
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  clientId: string;
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  clientSecret: string;
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};
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async function getToken(auth: Paypal): Promise<string> {
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  const url = new URL(`https://api-m.paypal.com/v1/oauth2/token`);
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  const response = await fetch(url, {
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    method: "POST",
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    headers: {
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      Authorization: `Basic ${btoa(`${auth.clientId}:${auth.clientSecret}`)}`,
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    },
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    body: new URLSearchParams({
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      grant_type: "client_credentials",
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    }),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`Could not get token: ${response.status} ${text}`);
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  }
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  const json = await response.json();
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  return json.access_token;
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}
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/**
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 * Escalate dispute to claim
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 * Escalates the dispute, by ID, to a PayPal claim. To make this call, the stage in the dispute lifecycle must be `INQUIRY`.
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 */
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export async function main(
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  auth: Paypal,
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  id: string,
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  body: { note: string; buyer_escalation_reason?: unknown },
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) {
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  const token = await getToken(auth);
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  const url = new URL(
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    `https://api-m.paypal.com/v1/customer/disputes/${id}/escalate`,
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  );
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  const formData = new FormData();
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  for (const [k, v] of Object.entries(body)) {
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    if (v !== undefined && v !== "") {
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      formData.append(k, String(v));
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    }
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  }
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  const response = await fetch(url, {
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    method: "POST",
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    headers: {
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      "Content-Type": "application/json",
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      Authorization: "Bearer " + token,
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    },
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    body: JSON.stringify(body),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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