Create ticket

//native

/**

 * Create ticket

 * Open a SecureChange ticket in a workflow, filling the fields of its first step (e.g. a multi_access_request field for an access request). Returns the new ticket ID.

 */

export async function main(

  auth: RT.TufinSecurechange,

  workflow_name: string,

  subject: string,

  first_step_name: string,

  fields: { [key: string]: any }[],

  priority: "Critical" | "High" | "Normal" | "Low" | undefined

) {

  const base = auth.base_url.replace(/\/+$/, "")

  const url = new URL(`${base}/securechangeworkflow/api/securechange/tickets`)

  const body = {

    ticket: {

      subject,

      priority: priority || "Normal",

      workflow: { name: workflow_name },

      steps: {

        step: [

          {

            name: first_step_name,

            tasks: { task: { fields: { field: fields } } },

          },

        ],

      },

    },

  }

  const response = await fetch(url, {

    method: "POST",

    headers: {

      Authorization: `Basic ${btoa(`${auth.username}:${auth.password}`)}`,

      "Content-Type": "application/json",

      Accept: "application/json",

    },

    body: JSON.stringify(body),

  })

  if (!response.ok) {

    throw new Error(`${response.status} ${await response.text()}`)

  }

  // 201 Created with an empty body; the new ticket's URL is in the Location header.

  const location = response.headers.get("Location") ?? ""

  const id = location.split("/").filter(Boolean).pop()

  return { id: id ? Number(id) : null, location }

}