Edits history of script submission #23843 for ' Create Side Conversation (zendesk)'

• bunnative

  Ap­pro­ved version

  Edit in Windmill

  Embed

  //native
  
  /**
   * Create Side Conversation
   * Start a side conversation on a ticket (requires the Collaboration add-on, included in Suite Professional and up). `to` is a list of participants of one kind: `{ "email": "person@example.com", "name": "Person" }` for email, `{ "user_id": 123 }` for an agent, `{ "support_group_id": 123, "support_agent_id": 456 }` for a child ticket, `{ "slack_workspace_id": "T123", "slack_channel_id": "C456" }` for Slack, `{ "msteams_channel_id": "19:..." }` for Microsoft Teams.
   */
  export async function main(
    auth: RT.Zendesk,
    ticket_id: number,
    subject: string,
    body: string,
    to: { [key: string]: any }[]
  ) {
    const response = await fetch(
      `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/side_conversations`,
      {
        method: "POST",
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          "Content-Type": "application/json",
          Accept: "application/json",
        },
        body: JSON.stringify({ message: { subject, body, to } }),
      }
    )
  
    if (!response.ok) {
      throw new Error(`${response.status} ${await response.text()}`)
    }
  
    return await response.json()
  }
  

  Submitted by hugo989 2 hours ago