Redact Ticket Comment In Agent Workspace

type Zendesk = {

  username: string;

  password: string;

  subdomain: string;

};

/**

 * Redact Ticket Comment In Agent Workspace

 * Redaction allows you to permanently remove words, strings, or attachments from a ticket comment.

 */

export async function main(auth: Zendesk, ticket_comment_id: string) {

  const url = new URL(

    `https://${auth.subdomain}.zendesk.com/api/v2/comment_redactions/${ticket_comment_id}`

  );

  const response = await fetch(url, {

    method: "PUT",

    headers: {

      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),

    },

    body: undefined,

  });

  if (!response.ok) {

    const text = await response.text();

    throw new Error(`${response.status} ${text}`);

  }

  return await response.json();

}