Show Ticket After Changes

Returns the full ticket object as it would be after applying the macro to the ticket. It doesn't actually change the ticket. To get only the ticket fields that would be changed by the macro, see [Show Changes to Ticket](#show-changes-to-ticket). #### Allowed For * Agents

Script zendesk Verified

by hugo697 ยท 11/7/2023

The script

Submitted by hugo697 Typescript (fetch-only)
Verified 377 days ago
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type Zendesk = {
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  username: string;
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  password: string;
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  subdomain: string;
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};
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/**
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 * Show Ticket After Changes
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 * Returns the full ticket object as it would be after applying the macro to the ticket.
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It doesn't actually change the ticket.
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To get only the ticket fields that would be changed by the macro,
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see [Show Changes to Ticket](#show-changes-to-ticket).
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#### Allowed For
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* Agents
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 */
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export async function main(auth: Zendesk, ticket_id: string, macro_id: string) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/macros/${macro_id}/apply`
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  );
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  const response = await fetch(url, {
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    method: "GET",
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    headers: {
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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    },
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    body: undefined,
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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