Edits history of script submission #4007 for ' Create Ticket or Voicemail Ticket (zendesk)'

• nativets

  Ap­pro­ved version

  Edit in Windmill

  Embed

  type Zendesk = {
    username: string;
    password: string;
    subdomain: string;
  };
  /**
   * Create Ticket or Voicemail Ticket
   * #### Allowed For
  * Agents
  
  ### Creating tickets
  
  #### Introduction
  
  Creating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint.
   */
  export async function main(
    auth: Zendesk,
    body: {
      display_to_agent?: string;
      ticket?: {
        comment?: {
          attachments?: {
            content_type?: string;
            content_url?: string;
            deleted?: string;
            file_name?: string;
            height?: string;
            id?: string;
            inline?: string;
            malware_access_override?: string;
            malware_scan_result?: string;
            mapped_content_url?: string;
            size?: string;
            thumbnails?: {
              content_type?: string;
              content_url?: string;
              deleted?: string;
              file_name?: string;
              height?: string;
              id?: string;
              inline?: string;
              malware_access_override?: string;
              malware_scan_result?: string;
              mapped_content_url?: string;
              size?: string;
              url?: string;
              width?: string;
              [k: string]: unknown;
            }[];
            url?: string;
            width?: string;
            [k: string]: unknown;
          }[];
          audit_id?: string;
          author_id?: string;
          body?: string;
          created_at?: string;
          html_body?: string;
          id?: string;
          metadata?: { dolored71?: string; [k: string]: unknown };
          plain_body?: string;
          public?: string;
          type?: string;
          uploads?: string[];
          via?: {
            channel?: string;
            source?: {
              esse08?: number;
              ide93?: boolean;
              in_2c?: number;
              laborecdb?: string;
              laboris01?: string;
              [k: string]: unknown;
            };
            [k: string]: unknown;
          };
          [k: string]: unknown;
        };
        priority?: string;
        via_id?: number;
        voice_comment?: {
          answered_by_id?: string;
          call_duration?: string;
          from?: string;
          location?: string;
          recording_url?: string;
          started_at?: string;
          to?: string;
          transcription_text?: string;
          [k: string]: unknown;
        };
        [k: string]: unknown;
      };
      [k: string]: unknown;
    }
  ) {
    const url = new URL(
      `https://${auth.subdomain}.zendesk.com/api/v2/channels/voice/tickets`
    );
  
    const response = await fetch(url, {
      method: "POST",
      headers: {
        "Content-Type": "application/json",
        Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
      },
      body: JSON.stringify(body),
    });
    if (!response.ok) {
      const text = await response.text();
      throw new Error(`${response.status} ${text}`);
    }
    return await response.json();
  }
  

  Submitted by hugo697 377 days ago

• nativets

  Edit in Windmill

  Embed

  type Zendesk = {
    username: string;
    password: string;
    subdomain: string;
  };
  /**
   * Create Ticket or Voicemail Ticket
   * #### Allowed For
  * Agents
  
  ### Creating tickets
  
  #### Introduction
  
  Creating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint.
   */
  export async function main(
    auth: Zendesk,
    body: {
      display_to_agent?: string;
      ticket?: {
        comment?: {
          attachments?: {
            content_type?: string;
            content_url?: string;
            deleted?: string;
            file_name?: string;
            height?: string;
            id?: string;
            inline?: string;
            malware_access_override?: string;
            malware_scan_result?: string;
            mapped_content_url?: string;
            size?: string;
            thumbnails?: {
              content_type?: string;
              content_url?: string;
              deleted?: string;
              file_name?: string;
              height?: string;
              id?: string;
              inline?: string;
              malware_access_override?: string;
              malware_scan_result?: string;
              mapped_content_url?: string;
              size?: string;
              url?: string;
              width?: string;
              [k: string]: unknown;
            }[];
            url?: string;
            width?: string;
            [k: string]: unknown;
          }[];
          audit_id?: string;
          author_id?: string;
          body?: string;
          created_at?: string;
          html_body?: string;
          id?: string;
          metadata?: { dolored71?: string; [k: string]: unknown };
          plain_body?: string;
          public?: string;
          type?: string;
          uploads?: string[];
          via?: {
            channel?: string;
            source?: {
              esse08?: number;
              ide93?: boolean;
              in_2c?: number;
              laborecdb?: string;
              laboris01?: string;
              [k: string]: unknown;
            };
            [k: string]: unknown;
          };
          [k: string]: unknown;
        };
        priority?: string;
        via_id?: number;
        voice_comment?: {
          answered_by_id?: string;
          call_duration?: string;
          from?: string;
          location?: string;
          recording_url?: string;
          started_at?: string;
          to?: string;
          transcription_text?: string;
          [k: string]: unknown;
        };
        [k: string]: unknown;
      };
      [k: string]: unknown;
    }
  ) {
    const url = new URL(
      `https://${auth.subdomain}.zendesk.com/api/v2/channels/voice/tickets`
    );
  
    const response = await fetch(url, {
      method: "POST",
      headers: {
        "Content-Type": "application/json",
        Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
      },
      body: JSON.stringify(body),
    });
    if (!response.ok) {
      const text = await response.text();
      throw new Error(`${response.status} ${text}`);
    }
    return await response.json();
  }
  

  Submitted by hugo697 923 days ago