Edits history of script submission #23829 for ' Create Ticket (zendesk)'

• bunnative

  Ap­pro­ved version

  Edit in Windmill

  Embed

  //native
  
  export type DynSelect_group_id = string
  
  // Resolver: the account's groups (first 100).
  export async function group_id(auth: RT.Zendesk) {
    const response = await fetch(
      `https://${auth.subdomain}.zendesk.com/api/v2/groups?page[size]=100`,
      {
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          Accept: "application/json",
        },
      }
    )
    if (!response.ok) {
      throw new Error(`${response.status} ${await response.text()}`)
    }
    const { groups } = await response.json()
    return groups.map((g: { id: number; name: string }) => ({
      value: String(g.id),
      label: g.name,
    }))
  }
  
  /**
   * Create Ticket
   * Create a ticket. The comment becomes the ticket's first (public) message. A requester given by email is created as an end user if they don't exist yet; without one the ticket is requested by the authenticated agent. Set any other ticket field through `fields`, e.g. `{ "collaborator_ids": [123], "due_at": "2026-12-01T00:00:00Z", "brand_id": 456 }`.
   */
  export async function main(
    auth: RT.Zendesk,
    subject: string,
    comment: string,
    comment_is_html: boolean,
    requester_email: string | undefined,
    requester_name: string | undefined,
    status: "new" | "open" | "pending" | "hold" | "solved" | "closed" | undefined,
    priority: "urgent" | "high" | "normal" | "low" | undefined,
    type: "problem" | "incident" | "question" | "task" | undefined,
    assignee_id: number | undefined,
    group_id: DynSelect_group_id | undefined,
    tags: string[] | undefined,
    custom_fields: { id: number; value: any }[] | undefined,
    fields: { [key: string]: any } | undefined
  ) {
    const ticket: { [key: string]: any } = {
      ...fields,
      subject,
      comment: comment_is_html ? { html_body: comment } : { body: comment },
      status: status || undefined,
      priority: priority || undefined,
      type: type || undefined,
      assignee_id: assignee_id ?? undefined,
      group_id: group_id ? Number(group_id) : undefined,
      tags: tags?.length ? tags : undefined,
      custom_fields: custom_fields?.length ? custom_fields : undefined,
    }
    if (requester_email) {
      ticket.requester = {
        email: requester_email,
        name: requester_name || undefined,
      }
    }
  
    const response = await fetch(
      `https://${auth.subdomain}.zendesk.com/api/v2/tickets`,
      {
        method: "POST",
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          "Content-Type": "application/json",
          Accept: "application/json",
        },
        body: JSON.stringify({ ticket }),
      }
    )
  
    if (!response.ok) {
      throw new Error(`${response.status} ${await response.text()}`)
    }
  
    return await response.json()
  }
  

  Submitted by hugo989 5 days ago