Autocomplete Problems

type Zendesk = {

  username: string;

  password: string;

  subdomain: string;

};

/**

 * Autocomplete Problems

 * Returns tickets whose type is "problem" and whose subject contains the string specified in the `text` parameter.

You can specify the `text` parameter in the request body rather than the query string. Example:

`{"text": "fire"}`

#### Allowed For

* Agents

 */

export async function main(

  auth: Zendesk,

  text: string | undefined,

  body: { text?: string; [k: string]: unknown }

) {

  const url = new URL(

    `https://${auth.subdomain}.zendesk.com/api/v2/problems/autocomplete`

  );

  for (const [k, v] of [["text", text]]) {

    if (v !== undefined && v !== "") {

      url.searchParams.append(k, v);

    }

  }

  const response = await fetch(url, {

    method: "POST",

    headers: {

      "Content-Type": "application/json",

      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),

    },

    body: JSON.stringify(body),

  });

  if (!response.ok) {

    const text = await response.text();

    throw new Error(`${response.status} ${text}`);

  }

  return await response.json();

}