Edits history of script submission #4199 for ' Open Ticket in Agent's Browser (zendesk)'

• nativets

  Ap­pro­ved version

  Edit in Windmill

  Embed

  type Zendesk = {
    username: string;
    password: string;
    subdomain: string;
  };
  /**
   * Open Ticket in Agent's Browser
   * Allows you to instruct an agent's browser to open a ticket.
  
  When the message is successfully delivered to an agent's browser:
  
  ```http
  Status: 200 OK
  ```
  
  When `agent_id` or `ticket_id` is invalid:
  
  ```http
  Status: 404 Not Found
  ```
  
  #### Allowed For
  * Agents
   */
  export async function main(auth: Zendesk, agent_id: string, ticket_id: string) {
    const url = new URL(
      `https://${auth.subdomain}.zendesk.com/api/v2/channels/voice/agents/${agent_id}/tickets/${ticket_id}/display`
    );
  
    const response = await fetch(url, {
      method: "POST",
      headers: {
        Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
      },
      body: undefined,
    });
    if (!response.ok) {
      const text = await response.text();
      throw new Error(`${response.status} ${text}`);
    }
    return await response.text();
  }
  

  Submitted by hugo697 377 days ago

• nativets

  Edit in Windmill

  Embed

  type Zendesk = {
    username: string;
    password: string;
    subdomain: string;
  };
  /**
   * Open Ticket in Agent's Browser
   * Allows you to instruct an agent's browser to open a ticket.
  
  When the message is successfully delivered to an agent's browser:
  
  ```http
  Status: 200 OK
  ```
  
  When `agent_id` or `ticket_id` is invalid:
  
  ```http
  Status: 404 Not Found
  ```
  
  #### Allowed For
  * Agents
   */
  export async function main(auth: Zendesk, agent_id: string, ticket_id: string) {
    const url = new URL(
      `https://${auth.subdomain}.zendesk.com/api/v2/channels/voice/agents/${agent_id}/tickets/${ticket_id}/display`
    );
  
    const response = await fetch(url, {
      method: "POST",
      headers: {
        Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
      },
      body: undefined,
    });
    if (!response.ok) {
      const text = await response.text();
      throw new Error(`${response.status} ${text}`);
    }
    return await response.text();
  }
  

  Submitted by hugo697 923 days ago