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Update a ticket

by
Published Oct 17, 2025
Script gorgias Verified
Use in Windmill

The script

Submitted by hugo697 Bun
Verified 235 days ago
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//native
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type Gorgias = {
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  username: string;
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  apiKey: string;
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  domain: string;
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};
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/**
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 * Update a ticket
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 *
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 */
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export async function main(
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  auth: Gorgias,
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  id: string,
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  body: {
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    assignee_team?: { id?: number };
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    assignee_user?: { id?: number };
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    channel?:
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      | "aircall"
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      | "api"
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      | "chat"
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      | "email"
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      | "facebook"
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      | "facebook-mention"
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      | "facebook-messenger"
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      | "facebook-recommendations"
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      | "help-center"
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      | "instagram-ad-comment"
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      | "instagram-comment"
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      | "instagram-mention"
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      | "instagram-direct-message"
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      | "internal-note"
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      | "phone"
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      | "sms"
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      | "twitter"
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      | "twitter-direct-message"
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      | "yotpo-review";
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    closed_datetime?: string;
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    customer?: { id?: number; email?: string };
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    external_id?: string;
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    from_agent?: false | true;
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    is_unread?: false | true;
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    language?: string;
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    last_message_datetime?: string;
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    last_received_message_datetime?: string;
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    meta?: {};
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    opened_datetime?: string;
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    snooze_datetime?: string;
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    spam?: false | true;
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    status?: "open" | "closed";
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    subject?: string;
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    tags?: { name?: string }[];
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    trashed_datetime?: string;
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    updated_datetime?: string;
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    via?:
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      | "aircall"
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      | "api"
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      | "chat"
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      | "email"
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      | "facebook"
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      | "facebook-mention"
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      | "facebook-messenger"
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      | "facebook-recommendations"
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      | "help-center"
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      | "instagram-ad-comment"
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      | "instagram-comment"
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      | "instagram-mention"
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      | "instagram-direct-message"
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      | "internal-note"
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      | "phone"
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      | "sms"
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      | "twitter"
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      | "twitter-direct-message"
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      | "yotpo-review"
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      | "twilio"
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      | "zendesk"
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      | "form"
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      | "self_service"
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      | "yotpo"
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      | "instagram"
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      | "shopify"
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      | "gorgias_chat"
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      | "rule"
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      | "helpdesk";
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  },
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) {
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  const url = new URL(`https://${auth.domain}.gorgias.com/api/tickets/${id}/`);
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  const response = await fetch(url, {
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    method: "PUT",
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    headers: {
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      "Content-Type": "application/json",
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.apiKey}`),
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    },
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    body: JSON.stringify(body),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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