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Update a ticket

by
Published Dec 20, 2024

You can update a ticket.

Script intercom Verified

The script

Submitted by hugo697 Bun
Verified 536 days ago
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//native
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type Intercom = {
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	apiVersion: string
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	token: string
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}
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/**
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 * Update a ticket
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 * You can update a ticket.
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 */
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export async function main(
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	auth: Intercom,
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	id: string,
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	body: {
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		ticket_attributes?: {}
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		state?: 'in_progress' | 'waiting_on_customer' | 'resolved'
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		open?: false | true
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		is_shared?: false | true
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		snoozed_until?: number
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		assignment?: { admin_id?: string; assignee_id?: string }
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	}
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) {
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	const url = new URL(`https://api.intercom.io/tickets/${id}`)
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	const response = await fetch(url, {
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		method: 'PUT',
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		headers: {
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			'Intercom-Version': auth.apiVersion,
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			'Content-Type': 'application/json',
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			Authorization: 'Bearer ' + auth.token
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		},
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		body: JSON.stringify(body)
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	})
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	if (!response.ok) {
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		const text = await response.text()
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		throw new Error(`${response.status} ${text}`)
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	}
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	return await response.json()
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}
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