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Create Incident

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Published 5 days ago

Open a new incident on a service. Set incident_key to a stable value (e.g. a hash of the source event) to dedupe retries — PagerDuty rejects a second open incident with the same key on the same service. Requires the resource's from_email when the API key is account-scoped.

Script pagerduty
  • Submitted by hugo989 Typescript (fetch-only)
    Created 6 days ago
    All edits
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    //native
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    export type DynSelect_service_id = string
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    // Live dropdown of the account's services, so the user picks instead of typing a service ID.
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    export async function service_id(auth: RT.Pagerduty) {
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      const response = await fetch(
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        "https://api.pagerduty.com/services?limit=100",
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        {
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          headers: {
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            Authorization: `Token token=${auth.token}`,
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            Accept: "application/vnd.pagerduty+json;version=2",
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          },
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        },
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      )
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      if (!response.ok) {
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        throw new Error(`${response.status} ${await response.text()}`)
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      }
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      const { services } = (await response.json()) as {
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        services: { id: string; name: string }[]
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      }
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      return services.map((s) => ({ value: s.id, label: `${s.name} (${s.id})` }))
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    }
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    /**
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     * Create Incident
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     * Open a new incident on a service. Set incident_key to a stable value (e.g. a hash of the source event) to dedupe retries — PagerDuty rejects a second open incident with the same key on the same service. Requires the resource's from_email when the API key is account-scoped.
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     */
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    export async function main(
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      auth: RT.Pagerduty,
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      title: string,
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      service_id: DynSelect_service_id,
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      urgency: "high" | "low" | undefined,
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      incident_key: string | undefined,
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      details: string | undefined,
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      escalation_policy_id: string | undefined,
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      priority_id: string | undefined,
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    ) {
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      const incident: { [key: string]: any } = {
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        type: "incident",
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        title,
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        service: { id: service_id, type: "service_reference" },
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      }
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      if (urgency !== undefined) incident.urgency = urgency
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      if (incident_key !== undefined && incident_key !== "")
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        incident.incident_key = incident_key
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      if (details !== undefined && details !== "")
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        incident.body = { type: "incident_body", details }
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      if (escalation_policy_id !== undefined && escalation_policy_id !== "")
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        incident.escalation_policy = {
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          id: escalation_policy_id,
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          type: "escalation_policy_reference",
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        }
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      if (priority_id !== undefined && priority_id !== "")
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        incident.priority = { id: priority_id, type: "priority_reference" }
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      const headers: { [key: string]: string } = {
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        Authorization: `Token token=${auth.token}`,
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        "Content-Type": "application/json",
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        Accept: "application/vnd.pagerduty+json;version=2",
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      }
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      if (auth.from_email) headers["From"] = auth.from_email
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      const response = await fetch("https://api.pagerduty.com/incidents", {
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        method: "POST",
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        headers,
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        body: JSON.stringify({ incident }),
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      })
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      if (!response.ok) {
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        throw new Error(`${response.status} ${await response.text()}`)
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      }
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      return await response.json()
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    }
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