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Create a ticket

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Published Sep 3, 2022

Creates a ticket using the following endpoint: https://docs.zammad.org/en/latest/api/ticket/index.html#create

Script zammad
  • Submitted by jaller94 Deno
    Created 1233 days ago
    All edits
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    1 
    export async function main(
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    	zammad_host: string,
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    	zammad_token: string,
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        user_agent?: string,
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        subject: string,
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        author_name: string,
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        author_email_address: string,
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        body: string,
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        content_type = "text/html",
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        type: "note" | "web" = "web",
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        internal = false,
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    ) {
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        // https://docs.zammad.org/en/latest/api/ticket/index.html#create
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    	const resp = await fetch(
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    		`${zammad_host}/api/v1/tickets`,
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    		{
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    			method: "POST",
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    			headers: {
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    				"Authorization": `Bearer ${zammad_token}`,
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                    "User-Agent": user_agent ?? "Public windmill.dev script",
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                },
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                body: JSON.stringify({
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                    title: subject || `Request from ${author_name} (${author_email_address})`,
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                    group,
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                    // This creates a new customer if the email address isn't in Zammad.
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                    customer_id: `guess:${author_email_address}`,
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                    article: {
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                        from: `${author_name} <${author_email_address}>`,
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                        type,
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                        subject,
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                        content_type,
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                        body,
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                        internal,
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                    },
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                    // Needed to make the API happy.
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                    fingerprint: crypto.randomUUID(),
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                }),
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    		},
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    	);
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    	if (!resp.ok) {
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    		throw Error(`Failed to create ticket: Error HTTP${resp.status}`);
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    	}
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        return await resp.json();
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    }