Edits history of script submission #23848 for ' Reply to Side Conversation (zendesk)'

• bunnative

  Ap­pro­ved version

  Edit in Windmill

  Embed

  //native
  
  /**
   * Reply to Side Conversation
   * Reply to a ticket's side conversation. `to` takes the same participant objects as Create Side Conversation, e.g. `[{ "email": "person@example.com" }]`.
   */
  export async function main(
    auth: RT.Zendesk,
    ticket_id: number,
    side_conversation_id: string,
    body: string,
    to: { [key: string]: any }[],
    subject: string | undefined
  ) {
    const response = await fetch(
      `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/side_conversations/${side_conversation_id}/reply`,
      {
        method: "POST",
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          "Content-Type": "application/json",
          Accept: "application/json",
        },
        body: JSON.stringify({
          message: { subject: subject || undefined, body, to },
        }),
      }
    )
  
    if (!response.ok) {
      throw new Error(`${response.status} ${await response.text()}`)
    }
  
    return await response.json()
  }
  

  Submitted by hugo989 2 hours ago