Reply to Side Conversation

//native

/**

 * Reply to Side Conversation

 * Reply to a ticket's side conversation. `to` takes the same participant objects as Create Side Conversation, e.g. `[{ "email": "person@example.com" }]`.

 */

export async function main(

  auth: RT.Zendesk,

  ticket_id: number,

  side_conversation_id: string,

  body: string,

  to: { [key: string]: any }[],

  subject: string | undefined

) {

  const response = await fetch(

    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/side_conversations/${side_conversation_id}/reply`,

    {

      method: "POST",

      headers: {

        Authorization: auth.token

          ? `Bearer ${auth.token}`

          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,

        "Content-Type": "application/json",

        Accept: "application/json",

      },

      body: JSON.stringify({

        message: { subject: subject || undefined, body, to },

      }),

    }

  )

  if (!response.ok) {

    throw new Error(`${response.status} ${await response.text()}`)

  }

  return await response.json()

}