Edits history of script submission #23853 for ' Update Side Conversation (zendesk)'

• bunnative

  Ap­pro­ved version

  Edit in Windmill

  Embed

  //native
  
  /**
   * Update Side Conversation
   * Close or reopen a ticket's side conversation, and/or change its subject. Only the fields you fill are changed.
   */
  export async function main(
    auth: RT.Zendesk,
    ticket_id: number,
    side_conversation_id: string,
    state: "open" | "closed" | undefined,
    subject: string | undefined
  ) {
    if (!state && !subject) {
      throw new Error("Provide a state, a subject, or both")
    }
  
    const response = await fetch(
      `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/side_conversations/${side_conversation_id}`,
      {
        method: "PUT",
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          "Content-Type": "application/json",
          Accept: "application/json",
        },
        body: JSON.stringify({
          side_conversation: {
            state: state || undefined,
            subject: subject || undefined,
          },
        }),
      }
    )
  
    if (!response.ok) {
      throw new Error(`${response.status} ${await response.text()}`)
    }
  
    return await response.json()
  }
  

  Submitted by hugo989 2 hours ago