Update Side Conversation

//native

/**

 * Update Side Conversation

 * Close or reopen a ticket's side conversation, and/or change its subject. Only the fields you fill are changed.

 */

export async function main(

  auth: RT.Zendesk,

  ticket_id: number,

  side_conversation_id: string,

  state: "open" | "closed" | undefined,

  subject: string | undefined

) {

  if (!state && !subject) {

    throw new Error("Provide a state, a subject, or both")

  }

  const response = await fetch(

    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/side_conversations/${side_conversation_id}`,

    {

      method: "PUT",

      headers: {

        Authorization: auth.token

          ? `Bearer ${auth.token}`

          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,

        "Content-Type": "application/json",

        Accept: "application/json",

      },

      body: JSON.stringify({

        side_conversation: {

          state: state || undefined,

          subject: subject || undefined,

        },

      }),

    }

  )

  if (!response.ok) {

    throw new Error(`${response.status} ${await response.text()}`)

  }

  return await response.json()

}