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Update Ticket Field
One script reply has been approved by the moderators Verified

Updating drop-down field options

You can also use the update endpoint to add, update, or remove options in a drop-down custom field.

Created by hugo697 618 days ago Viewed 22389 times
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Submitted by hugo697 Typescript (fetch-only)
Verified 618 days ago
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type Zendesk = {
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  username: string;
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  password: string;
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  subdomain: string;
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};
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/**
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 * Update Ticket Field
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 * #### Updating drop-down field options
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You can also use the update endpoint to add, update, or remove options in a drop-down custom field.
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 */
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export async function main(auth: Zendesk, ticket_field_id: string) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/ticket_fields/${ticket_field_id}`
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  );
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  const response = await fetch(url, {
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    method: "PUT",
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    headers: {
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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    },
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    body: undefined,
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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