Ticket Related Information

type Zendesk = {

  username: string;

  password: string;

  subdomain: string;

};

/**

 * Ticket Related Information

 * The request returns a data object with the following properties:

| Name                | Type    | Comment

| ------------------- | ------- | -------

| topic_id            | string  | Related topic in the Web portal (deprecated feature)

| followup_source_ids | array   | Sources to follow up

| from_archive        | boolean | Is true if the current ticket is archived

| incidents           | integer | A count of related incident occurrences

| twitter             | object  | Twitter information associated with the ticket

#### Allowed For

* Agents.

 */

export async function main(auth: Zendesk, ticket_id: string) {

  const url = new URL(

    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/related`

  );

  const response = await fetch(url, {

    method: "GET",

    headers: {

      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),

    },

    body: undefined,

  });

  if (!response.ok) {

    const text = await response.text();

    throw new Error(`${response.status} ${text}`);

  }

  return await response.json();

}