Edits history of script submission #23823 for ' Update Ticket (zendesk)'

• bunnative

  Ap­pro­ved version

  Edit in Windmill

  Embed

  //native
  
  /**
   * Update Ticket
   * Update a ticket and optionally add a comment to it (public reply, or an internal note when `internal_note` is on). Only the fields you fill are changed. Attach files by passing the tokens returned by Upload Ticket Attachments (needs a comment). Tags are handled by the Add/Set/Remove Ticket Tags actions; set any other field through `fields`.
   */
  export async function main(
    auth: RT.Zendesk,
    ticket_id: number,
    comment: string | undefined,
    comment_is_html: boolean,
    internal_note: boolean,
    upload_tokens: string[] | undefined,
    subject: string | undefined,
    status: "new" | "open" | "pending" | "hold" | "solved" | "closed" | undefined,
    priority: "urgent" | "high" | "normal" | "low" | undefined,
    type: "problem" | "incident" | "question" | "task" | undefined,
    assignee_id: number | undefined,
    assignee_email: string | undefined,
    group_id: number | undefined,
    custom_fields: { id: number; value: any }[] | undefined,
    fields: { [key: string]: any } | undefined
  ) {
    const ticket: { [key: string]: any } = {
      ...fields,
      subject: subject || undefined,
      status: status || undefined,
      priority: priority || undefined,
      type: type || undefined,
      assignee_id: assignee_id ?? undefined,
      assignee_email: assignee_email || undefined,
      group_id: group_id ?? undefined,
      custom_fields: custom_fields?.length ? custom_fields : undefined,
    }
    if (comment) {
      ticket.comment = {
        ...(comment_is_html ? { html_body: comment } : { body: comment }),
        public: !internal_note,
        uploads: upload_tokens?.length ? upload_tokens : undefined,
      }
    }
  
    const response = await fetch(
      `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}`,
      {
        method: "PUT",
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          "Content-Type": "application/json",
          Accept: "application/json",
        },
        body: JSON.stringify({ ticket }),
      }
    )
  
    if (!response.ok) {
      throw new Error(`${response.status} ${await response.text()}`)
    }
  
    return await response.json()
  }
  

  Submitted by hugo989 12 days ago