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Update Ticket

by
Published Nov 7, 2023

Update a ticket and optionally add a comment to it (public reply, or an internal note when `internal_note` is on). Only the fields you fill are changed. Attach files by passing the tokens returned by Upload Ticket Attachments (needs a comment). Tags are handled by the Add/Set/Remove Ticket Tags actions; set any other field through `fields`.

Script zendesk Verified
Use in Windmill

The script

Submitted by hugo989 Typescript (fetch-only)
Verified 12 days ago
All edits
Permalink
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//native
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/**
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 * Update Ticket
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 * Update a ticket and optionally add a comment to it (public reply, or an internal note when `internal_note` is on). Only the fields you fill are changed. Attach files by passing the tokens returned by Upload Ticket Attachments (needs a comment). Tags are handled by the Add/Set/Remove Ticket Tags actions; set any other field through `fields`.
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 */
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export async function main(
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  auth: RT.Zendesk,
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  ticket_id: number,
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  comment: string | undefined,
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  comment_is_html: boolean,
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  internal_note: boolean,
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  upload_tokens: string[] | undefined,
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  subject: string | undefined,
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  status: "new" | "open" | "pending" | "hold" | "solved" | "closed" | undefined,
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  priority: "urgent" | "high" | "normal" | "low" | undefined,
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  type: "problem" | "incident" | "question" | "task" | undefined,
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  assignee_id: number | undefined,
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  assignee_email: string | undefined,
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  group_id: number | undefined,
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  custom_fields: { id: number; value: any }[] | undefined,
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  fields: { [key: string]: any } | undefined
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) {
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  const ticket: { [key: string]: any } = {
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    ...fields,
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    subject: subject || undefined,
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    status: status || undefined,
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    priority: priority || undefined,
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    type: type || undefined,
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    assignee_id: assignee_id ?? undefined,
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    assignee_email: assignee_email || undefined,
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    group_id: group_id ?? undefined,
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    custom_fields: custom_fields?.length ? custom_fields : undefined,
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  }
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  if (comment) {
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    ticket.comment = {
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      ...(comment_is_html ? { html_body: comment } : { body: comment }),
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      public: !internal_note,
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      uploads: upload_tokens?.length ? upload_tokens : undefined,
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    }
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  }
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  const response = await fetch(
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    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}`,
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    {
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      method: "PUT",
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      headers: {
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        Authorization: auth.token
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          ? `Bearer ${auth.token}`
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          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
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        "Content-Type": "application/json",
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        Accept: "application/json",
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      },
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      body: JSON.stringify({ ticket }),
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    }
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  )
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  if (!response.ok) {
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    throw new Error(`${response.status} ${await response.text()}`)
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  }
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  return await response.json()
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}
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Other submissions
  • Submitted by hugo697 Typescript (fetch-only)
    Created 539 days ago
    All edits
    Permalink
    1 
    type Zendesk = {
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      username: string;
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      password: string;
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      subdomain: string;
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    };
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    /**
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     * Update Ticket
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     * Update Ticket
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     */
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    export async function main(
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      auth: Zendesk,
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      ticket_id: string,
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      body: {
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        ticket?: {
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          additional_collaborators?: {
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            email?: string;
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            name?: string;
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            [k: string]: unknown;
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          }[];
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          assignee_email?: string;
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          assignee_id?: string;
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          attribute_value_ids?: string[];
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          collaborator_ids?: string;
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          comment?: {
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            attachments?: {
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              content_type?: string;
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              content_url?: string;
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              deleted?: string;
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              file_name?: string;
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              height?: string;
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              id?: string;
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              inline?: string;
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              malware_access_override?: string;
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              malware_scan_result?: string;
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              mapped_content_url?: string;
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              size?: string;
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              thumbnails?: {
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                content_type?: string;
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                content_url?: string;
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                deleted?: string;
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                file_name?: string;
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                height?: string;
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                id?: string;
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                inline?: string;
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                malware_access_override?: string;
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                malware_scan_result?: string;
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                mapped_content_url?: string;
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                size?: string;
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                url?: string;
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                width?: string;
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                [k: string]: unknown;
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              }[];
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              url?: string;
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              width?: string;
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              [k: string]: unknown;
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            }[];
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            audit_id?: string;
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            author_id?: string;
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            body?: string;
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            created_at?: string;
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            html_body?: string;
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            id?: string;
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            metadata?: { amet_c?: string; nisi03_?: boolean; [k: string]: unknown };
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            plain_body?: string;
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            public?: string;
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            type?: string;
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            uploads?: string[];
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            via?: {
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              channel?: string;
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              source?: { sit2af?: string; [k: string]: unknown };
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              [k: string]: unknown;
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            };
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            [k: string]: unknown;
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          };
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          custom_fields?: string;
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          custom_status_id?: string;
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          due_at?: string;
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          email_ccs?: {
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            action?: string;
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            user_email?: string;
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            user_id?: string;
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            user_name?: string;
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            [k: string]: unknown;
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          }[];
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          external_id?: string;
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          followers?: {
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            action?: string;
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            user_email?: string;
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            user_id?: string;
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            [k: string]: unknown;
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          }[];
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          group_id?: string;
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          organization_id?: string;
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          priority?: string;
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          problem_id?: string;
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          requester_id?: string;
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          safe_update?: string;
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          sharing_agreement_ids?: string[];
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          status?: string;
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          subject?: string;
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          tags?: string;
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          type?: string;
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          updated_stamp?: string;
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          [k: string]: unknown;
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        };
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        [k: string]: unknown;
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      }
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    ) {
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      const url = new URL(
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        `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}`
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      );
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      const response = await fetch(url, {
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        method: "PUT",
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        headers: {
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          "Content-Type": "application/json",
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          Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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        },
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        body: JSON.stringify(body),
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      });
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      if (!response.ok) {
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        const text = await response.text();
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        throw new Error(`${response.status} ${text}`);
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      }
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      return await response.json();
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    }
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