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Update Ticket
One script reply has been approved by the moderators Verified

Update Ticket

Created by hugo697 844 days ago Picked 5 times
Submitted by hugo697 Typescript (fetch-only)
Verified 298 days ago
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type Zendesk = {
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  username: string;
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  password: string;
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  subdomain: string;
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};
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/**
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 * Update Ticket
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 * Update Ticket
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 */
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export async function main(
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  auth: Zendesk,
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  ticket_id: string,
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  body: {
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    ticket?: {
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      additional_collaborators?: {
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        email?: string;
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        name?: string;
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        [k: string]: unknown;
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      }[];
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      assignee_email?: string;
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      assignee_id?: string;
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      attribute_value_ids?: string[];
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      collaborator_ids?: string;
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      comment?: {
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        attachments?: {
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          content_type?: string;
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          content_url?: string;
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          deleted?: string;
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          file_name?: string;
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          height?: string;
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          id?: string;
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          inline?: string;
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          malware_access_override?: string;
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          malware_scan_result?: string;
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          mapped_content_url?: string;
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          size?: string;
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          thumbnails?: {
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            content_type?: string;
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            content_url?: string;
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            deleted?: string;
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            file_name?: string;
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            height?: string;
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            id?: string;
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            inline?: string;
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            malware_access_override?: string;
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            malware_scan_result?: string;
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            mapped_content_url?: string;
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            size?: string;
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            url?: string;
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            width?: string;
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            [k: string]: unknown;
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          }[];
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          url?: string;
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          width?: string;
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          [k: string]: unknown;
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        }[];
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        audit_id?: string;
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        author_id?: string;
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        body?: string;
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        created_at?: string;
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        html_body?: string;
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        id?: string;
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        metadata?: { amet_c?: string; nisi03_?: boolean; [k: string]: unknown };
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        plain_body?: string;
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        public?: string;
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        type?: string;
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        uploads?: string[];
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        via?: {
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          channel?: string;
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          source?: { sit2af?: string; [k: string]: unknown };
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          [k: string]: unknown;
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        };
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        [k: string]: unknown;
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      };
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      custom_fields?: string;
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      custom_status_id?: string;
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      due_at?: string;
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      email_ccs?: {
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        action?: string;
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        user_email?: string;
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        user_id?: string;
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        user_name?: string;
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        [k: string]: unknown;
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      }[];
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      external_id?: string;
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      followers?: {
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        action?: string;
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        user_email?: string;
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        user_id?: string;
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        [k: string]: unknown;
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      }[];
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      group_id?: string;
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      organization_id?: string;
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      priority?: string;
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      problem_id?: string;
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      requester_id?: string;
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      safe_update?: string;
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      sharing_agreement_ids?: string[];
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      status?: string;
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      subject?: string;
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      tags?: string;
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      type?: string;
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      updated_stamp?: string;
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      [k: string]: unknown;
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    };
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    [k: string]: unknown;
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  }
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) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}`
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  );
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  const response = await fetch(url, {
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    method: "PUT",
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    headers: {
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      "Content-Type": "application/json",
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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    },
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    body: JSON.stringify(body),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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