List Suspended Tickets

type Zendesk = {

  username: string;

  password: string;

  subdomain: string;

};

/**

 * List Suspended Tickets

 * #### Pagination

* Cursor pagination

See Pagination.

#### Allowed For

* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans

* Unrestricted agents on all other plans

#### Sorting

You can sort the tickets with the `sort_by` and `sort_order` query string parameters.

 */

export async function main(

  auth: Zendesk,

  sort_by: string | undefined,

  sort_order: string | undefined

) {

  const url = new URL(

    `https://${auth.subdomain}.zendesk.com/api/v2/suspended_tickets`

  );

  for (const [k, v] of [

    ["sort_by", sort_by],

    ["sort_order", sort_order],

  ]) {

    if (v !== undefined && v !== "") {

      url.searchParams.append(k, v);

    }

  }

  const response = await fetch(url, {

    method: "GET",

    headers: {

      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),

    },

    body: undefined,

  });

  if (!response.ok) {

    const text = await response.text();

    throw new Error(`${response.status} ${text}`);

  }

  return await response.json();

}