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Create Ticket or Voicemail Ticket

#### Allowed For * Agents ### Creating tickets #### Introduction Creating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint.

Script zendesk Verified

by hugo697 ยท 11/7/2023

Use in Windmill

The script

Submitted by hugo697 Typescript (fetch-only)
Verified 377 days ago
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type Zendesk = {
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  username: string;
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  password: string;
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  subdomain: string;
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};
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/**
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 * Create Ticket or Voicemail Ticket
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 * #### Allowed For
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* Agents
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### Creating tickets
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#### Introduction
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Creating tickets using Talk Partner Edition follows the same conventions as the Create Ticket endpoint.
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 */
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export async function main(
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  auth: Zendesk,
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  body: {
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    display_to_agent?: string;
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    ticket?: {
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      comment?: {
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        attachments?: {
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          content_type?: string;
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          content_url?: string;
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          deleted?: string;
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          file_name?: string;
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          height?: string;
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          id?: string;
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          inline?: string;
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          malware_access_override?: string;
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          malware_scan_result?: string;
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          mapped_content_url?: string;
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          size?: string;
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          thumbnails?: {
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            content_type?: string;
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            content_url?: string;
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            deleted?: string;
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            file_name?: string;
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            height?: string;
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            id?: string;
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            inline?: string;
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            malware_access_override?: string;
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            malware_scan_result?: string;
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            mapped_content_url?: string;
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            size?: string;
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            url?: string;
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            width?: string;
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            [k: string]: unknown;
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          }[];
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          url?: string;
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          width?: string;
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          [k: string]: unknown;
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        }[];
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        audit_id?: string;
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        author_id?: string;
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        body?: string;
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        created_at?: string;
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        html_body?: string;
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        id?: string;
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        metadata?: { dolored71?: string; [k: string]: unknown };
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        plain_body?: string;
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        public?: string;
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        type?: string;
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        uploads?: string[];
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        via?: {
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          channel?: string;
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          source?: {
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            esse08?: number;
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            ide93?: boolean;
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            in_2c?: number;
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            laborecdb?: string;
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            laboris01?: string;
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            [k: string]: unknown;
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          };
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          [k: string]: unknown;
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        };
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        [k: string]: unknown;
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      };
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      priority?: string;
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      via_id?: number;
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      voice_comment?: {
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        answered_by_id?: string;
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        call_duration?: string;
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        from?: string;
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        location?: string;
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        recording_url?: string;
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        started_at?: string;
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        to?: string;
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        transcription_text?: string;
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        [k: string]: unknown;
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      };
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      [k: string]: unknown;
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    };
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    [k: string]: unknown;
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  }
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) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/channels/voice/tickets`
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  );
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  const response = await fetch(url, {
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    method: "POST",
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    headers: {
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      "Content-Type": "application/json",
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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    },
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    body: JSON.stringify(body),
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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