1 | type Zendesk = { |
2 | username: string; |
3 | password: string; |
4 | subdomain: string; |
5 | }; |
6 |
|
7 | * Show Suspended Ticket |
8 | * #### Allowed For |
9 |
|
10 | * Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans |
11 | * Unrestricted agents on all other plans |
12 |
|
13 | */ |
14 | export async function main(auth: Zendesk, id: string) { |
15 | const url = new URL( |
16 | `https://${auth.subdomain}.zendesk.com/api/v2/suspended_tickets/${id}` |
17 | ); |
18 |
|
19 | const response = await fetch(url, { |
20 | method: "GET", |
21 | headers: { |
22 | Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`), |
23 | }, |
24 | body: undefined, |
25 | }); |
26 | if (!response.ok) { |
27 | const text = await response.text(); |
28 | throw new Error(`${response.status} ${text}`); |
29 | } |
30 | return await response.json(); |
31 | } |
32 |
|