Open Ticket in Agent's Browser

type Zendesk = {

  username: string;

  password: string;

  subdomain: string;

};

/**

 * Open Ticket in Agent's Browser

 * Allows you to instruct an agent's browser to open a ticket.

When the message is successfully delivered to an agent's browser:

```http

Status: 200 OK

```

When `agent_id` or `ticket_id` is invalid:

```http

Status: 404 Not Found

```

#### Allowed For

* Agents

 */

export async function main(auth: Zendesk, agent_id: string, ticket_id: string) {

  const url = new URL(

    `https://${auth.subdomain}.zendesk.com/api/v2/channels/voice/agents/${agent_id}/tickets/${ticket_id}/display`

  );

  const response = await fetch(url, {

    method: "POST",

    headers: {

      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),

    },

    body: undefined,

  });

  if (!response.ok) {

    const text = await response.text();

    throw new Error(`${response.status} ${text}`);

  }

  return await response.text();

}