Edits history of script submission #23842 for ' List View Tickets (zendesk)'

  • bunnative
    One script reply has been approved by the moderators
    Ap­pro­ved
    //native
    
    export type DynSelect_view_id = string
    
    // Resolver: the agent's active views (first 100).
    export async function view_id(auth: RT.Zendesk) {
      const response = await fetch(
        `https://${auth.subdomain}.zendesk.com/api/v2/views?active=true&page[size]=100`,
        {
          headers: {
            Authorization: auth.token
              ? `Bearer ${auth.token}`
              : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
            Accept: "application/json",
          },
        }
      )
      if (!response.ok) {
        throw new Error(`${response.status} ${await response.text()}`)
      }
      const { views } = await response.json()
      return views.map((v: { id: number; title: string }) => ({
        value: String(v.id),
        label: v.title,
      }))
    }
    
    /**
     * List View Tickets
     * List the tickets in a view, in the view's own order. Cursor-paged: pass `meta.after_cursor` as `cursor` while `meta.has_more` is true.
     */
    export async function main(
      auth: RT.Zendesk,
      view_id: DynSelect_view_id,
      page_size: number | undefined,
      cursor: string | undefined
    ) {
      const url = new URL(
        `https://${auth.subdomain}.zendesk.com/api/v2/views/${view_id}/tickets`
      )
      url.searchParams.append("page[size]", String(page_size || 100))
      if (cursor) {
        url.searchParams.append("page[after]", cursor)
      }
    
      const response = await fetch(url, {
        headers: {
          Authorization: auth.token
            ? `Bearer ${auth.token}`
            : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
          Accept: "application/json",
        },
      })
    
      if (!response.ok) {
        throw new Error(`${response.status} ${await response.text()}`)
      }
    
      return await response.json()
    }
    

    Submitted by hugo989 2 hours ago