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List View Tickets

by
Published Nov 7, 2023

List the tickets in a view, in the view's own order. Cursor-paged: pass `meta.after_cursor` as `cursor` while `meta.has_more` is true.

Script zendesk Verified
Use in Windmill

The script

Submitted by hugo989 Typescript (fetch-only)
Verified 2 hours ago
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//native
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export type DynSelect_view_id = string
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// Resolver: the agent's active views (first 100).
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export async function view_id(auth: RT.Zendesk) {
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  const response = await fetch(
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    `https://${auth.subdomain}.zendesk.com/api/v2/views?active=true&page[size]=100`,
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    {
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      headers: {
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        Authorization: auth.token
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          ? `Bearer ${auth.token}`
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          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
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        Accept: "application/json",
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      },
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    }
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  )
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  if (!response.ok) {
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    throw new Error(`${response.status} ${await response.text()}`)
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  }
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  const { views } = await response.json()
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  return views.map((v: { id: number; title: string }) => ({
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    value: String(v.id),
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    label: v.title,
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  }))
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}
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/**
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 * List View Tickets
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 * List the tickets in a view, in the view's own order. Cursor-paged: pass `meta.after_cursor` as `cursor` while `meta.has_more` is true.
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 */
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export async function main(
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  auth: RT.Zendesk,
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  view_id: DynSelect_view_id,
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  page_size: number | undefined,
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  cursor: string | undefined
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) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/views/${view_id}/tickets`
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  )
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  url.searchParams.append("page[size]", String(page_size || 100))
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  if (cursor) {
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    url.searchParams.append("page[after]", cursor)
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  }
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  const response = await fetch(url, {
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    headers: {
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      Authorization: auth.token
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        ? `Bearer ${auth.token}`
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        : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
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      Accept: "application/json",
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    },
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  })
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  if (!response.ok) {
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    throw new Error(`${response.status} ${await response.text()}`)
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  }
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  return await response.json()
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}
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Other submissions
  • Submitted by hugo697 Typescript (fetch-only)
    Created 528 days ago
    All edits
    Permalink
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    type Zendesk = {
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      username: string;
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      password: string;
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      subdomain: string;
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    };
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    /**
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     * List Tickets From a View
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     * #### Allowed For
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    * Agents
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     */
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    export async function main(
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      auth: Zendesk,
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      view_id: string,
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      sort_by: string | undefined,
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      sort_order: string | undefined
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    ) {
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      const url = new URL(
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        `https://${auth.subdomain}.zendesk.com/api/v2/views/${view_id}/tickets`
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      );
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      for (const [k, v] of [
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        ["sort_by", sort_by],
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        ["sort_order", sort_order],
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      ]) {
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        if (v !== undefined && v !== "") {
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          url.searchParams.append(k, v);
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        }
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      }
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      const response = await fetch(url, {
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        method: "GET",
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        headers: {
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          Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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        },
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        body: undefined,
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      });
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      if (!response.ok) {
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        const text = await response.text();
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        throw new Error(`${response.status} ${text}`);
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      }
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      return await response.json();
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    }
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