Get All Tickets By Status

type Freshdesk = {

	apiKey: string

	baseUrl: string

}

export async function main(

	resource: Freshdesk,

	status: 'Open' | 'Pending' | 'Resolved' | 'Closed'

) {

	// Map status to corresponding Freshdesk status code

	const statusMap: { [key: string]: number } = {

		Open: 2,

		Pending: 3,

		Resolved: 4,

		Closed: 5

	}

	// Get the corresponding status code

	const statusCode = statusMap[status]

	if (!statusCode) {

		throw new Error(`Invalid status: ${status}`)

	}

	// Remove the trailing slash from base URL.

	const baseUrl = resource.baseUrl.replace(/\/$/, '')

	// Base64 encode the API key with a colon and 'X'

	const encodedKey = btoa(`${resource.apiKey}:X`)

	// Construct the query parameter and encode it

	const query = encodeURIComponent(`"status:${statusCode}"`)

	const endpoint = `${baseUrl}/api/v2/search/tickets?query=${query}`

	const response = await fetch(endpoint, {

		method: 'GET',

		headers: {

			Authorization: `Basic ${encodedKey}`,

			'Content-Type': 'application/json'

		}

	})

	if (!response.ok) {

		throw new Error(`HTTP error! status: ${response.status}`)

	}

	const data = await response.json()

	return data.results

}