Get Ticket Status

type Freshdesk = {

	apiKey: string

	baseUrl: string

}

type TicketStatus = 'Open' | 'Pending' | 'Resolved' | 'Closed'

export async function main(resource: Freshdesk, ticketId: string) {

	const statusMap: { [key: number]: TicketStatus } = {

		2: 'Open',

		3: 'Pending',

		4: 'Resolved',

		5: 'Closed'

	}

	// Remove the trailing slash from base URL

	const baseUrl = resource.baseUrl.replace(/\/$/, '')

	const url = `${baseUrl}/api/v2/tickets/${ticketId}`

	// Base64 encode the API key with a colon and 'X'

	const encodedKey = btoa(`${resource.apiKey}:X`)

	const response = await fetch(url, {

		method: 'GET',

		headers: {

			Authorization: `Basic ${encodedKey}`,

			'Content-Type': 'application/json'

		}

	})

	if (!response.ok) {

		throw new Error(`HTTP error! status: ${response.status}`)

	}

	const data = await response.json()

	const status = data.status

	const responderId = data.responder_id

	let assignedStatusFriendlyValue = ''

	let ticketStatusFriendlyValue: TicketStatus | number

	if (responderId == null) {

		assignedStatusFriendlyValue = 'NOTASSIGNED'

	} else {

		assignedStatusFriendlyValue = 'ASSIGNED'

	}

	ticketStatusFriendlyValue = statusMap[status] ?? status

	const result = {

		ticket_status: ticketStatusFriendlyValue,

		assigned_status: assignedStatusFriendlyValue,

		assigned_id: responderId

	}

	return result

}