Create work item

//native

type Kustomer = {

  apiKey: string;

};

/**

 * Create work item

 * Creates a new work item.

 */

export async function main(

  auth: Kustomer,

  body: {

    resource: {

      id: string;

      type: "conversation";

      rev?: number;

      createdAt?: string;

      direction?: "in" | "out";

    };

    channel?: string;

    createdAt?: string;

    queue?: {

      id?: string;

      external?: "amazon-connect" | "aircall";

      enteredAt?: string;

    };

    assignedTo?: string;

  },

) {

  const url = new URL(`https://api.kustomerapp.com/v1/routing/work-items`);

  const response = await fetch(url, {

    method: "POST",

    headers: {

      "Content-Type": "application/json",

      Authorization: "Bearer " + auth.apiKey,

    },

    body: JSON.stringify(body),

  });

  if (!response.ok) {

    const text = await response.text();

    throw new Error(`${response.status} ${text}`);

  }

  return await response.json();

}