Service Now Case APIs

def main(servicenow_instance: str, username: str, password: str, short_description: str, description: str, contact: str = None, account: str = None):

    """

    Creates a new case in ServiceNow.

    :param servicenow_instance: The URL of the ServiceNow instance (e.g., your-instance.service-now.com).

    :param username: The username for authentication.

    :param password: The password for authentication.

    :param short_description: A short description of the case.

    :param description: A detailed description of the case.

    :param contact: The contact for the case.

    :param account: The account for the case.

    """

    url = f"https://{servicenow_instance}/api/sn_customerservice/case"

    headers = {

        "Content-Type": "application/json",

        "Accept": "application/json",

    }

    data = {

        "short_description": short_description,

        "description": description,

    }

    if contact:

        data["contact"] = contact

    if account:

        data["account"] = account

    response = requests.post(url, auth=(username, password), headers=headers, data=json.dumps(data))

    if response.status_code == 201:

        return response.json()

    else:

        return {"error": response.text, "status_code": response.status_code}

if __name__ == "__main__":

    # Example usage (replace with your actual data)

    # You would typically run this within the Windmill environment

    # For local testing, you can set up environment variables or a config file

    instance = "your-instance.service-now.com"

    user = "your-username"

    pwd = "your-password"

    short_desc = "Case created via API"

    desc = "This is a test case created using the Windmill script."

    result = main(instance, user, pwd, short_desc, desc)

    print(result)