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Set Ticket Tags

Published Nov 7, 2023

Replace all of a ticket's tags with the given list. Returns the ticket's new tag list.

Script zendesk Verified

Use in Windmill

The script

Submitted by hugo989 Typescript (fetch-only)

Verified 2 hours ago

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//native

/**
 * Set Ticket Tags
 * Replace all of a ticket's tags with the given list. Returns the ticket's new tag list.
 */
export async function main(
  auth: RT.Zendesk,
  ticket_id: number,
  tags: string[]
) {
  const response = await fetch(
    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/tags`,
    {
      method: "POST",
      headers: {
        Authorization: auth.token
          ? `Bearer ${auth.token}`
          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
        "Content-Type": "application/json",
        Accept: "application/json",
      },
      body: JSON.stringify({ tags }),
    }
  )

  if (!response.ok) {
    throw new Error(`${response.status} ${await response.text()}`)
  }

  return await response.json()
}


Other submissions

Submitted by hugo697 Typescript (fetch-only)

Created 528 days ago

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type Zendesk = {
  username: string;
  password: string;
  subdomain: string;
};
/**
 * Set Tags
 * #### Allowed For

* Agents

 */
export async function main(auth: Zendesk, ticket_id: string) {
  const url = new URL(
    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/tags`
  );

  const response = await fetch(url, {
    method: "POST",
    headers: {
      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
    },
    body: undefined,
  });
  if (!response.ok) {
    const text = await response.text();
    throw new Error(`${response.status} ${text}`);
  }
  return await response.json();
}


`1`	`//native`
`2`
`3`	`/**`
`4`	`* Set Ticket Tags`
`5`	`* Replace all of a ticket's tags with the given list. Returns the ticket's new tag list.`
`6`	`*/`
`7`	`export async function main(`
`8`	`auth: RT.Zendesk,`
`9`	`ticket_id: number,`
`10`	`tags: string[]`
`11`	`) {`
`12`	`const response = await fetch(`
`13`	`https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/tags`,
`14`	`{`
`15`	`method: "POST",`
`16`	`headers: {`
`17`	`Authorization: auth.token`
`18`	? `Bearer ${auth.token}`
`19`	: `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
`20`	`"Content-Type": "application/json",`
`21`	`Accept: "application/json",`
`22`	`},`
`23`	`body: JSON.stringify({ tags }),`
`24`	`}`
`25`	`)`
`26`
`27`	`if (!response.ok) {`
`28`	throw new Error(`${response.status} ${await response.text()}`)
`29`	`}`
`30`
`31`	`return await response.json()`
`32`	`}`
`33`

`1`	`type Zendesk = {`
`2`	`username: string;`
`3`	`password: string;`
`4`	`subdomain: string;`
`5`	`};`
`6`	`/**`
`7`	`* Set Tags`
`8`	`* #### Allowed For`
`9`
`10`	`* Agents`
`11`
`12`	`*/`
`13`	`export async function main(auth: Zendesk, ticket_id: string) {`
`14`	`const url = new URL(`
`15`	`https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/tags`
`16`	`);`
`17`
`18`	`const response = await fetch(url, {`
`19`	`method: "POST",`
`20`	`headers: {`
`21`	Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
`22`	`},`
`23`	`body: undefined,`
`24`	`});`
`25`	`if (!response.ok) {`
`26`	`const text = await response.text();`
`27`	throw new Error(`${response.status} ${text}`);
`28`	`}`
`29`	`return await response.json();`
`30`	`}`
`31`