Upload Ticket Attachments

import * as wmill from "windmill-client"

import { S3Object } from "windmill-client"

/**

 * Upload Ticket Attachments

 * Upload files from Windmill object storage to Zendesk and return one upload token per file. Attach them to a ticket by passing the tokens as `upload_tokens` to Update Ticket (or `comment.uploads` in Create Ticket's `fields`). Tokens expire after 60 minutes if unused. Each file keeps the name at the end of its storage path.

 */

export async function main(auth: RT.Zendesk, files: S3Object[]) {

  const tokens: string[] = []

  for (const file of files) {

    const bytes = await wmill.loadS3File(file)

    if (!bytes) {

      throw new Error(`Could not load ${file.s3} from object storage`)

    }

    const url = new URL(`https://${auth.subdomain}.zendesk.com/api/v2/uploads`)

    url.searchParams.append("filename", file.s3.split("/").pop()!)

    const response = await fetch(url, {

      method: "POST",

      headers: {

        Authorization: auth.token

          ? `Bearer ${auth.token}`

          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,

        "Content-Type": "application/binary",

        Accept: "application/json",

      },

      body: bytes,

    })

    if (!response.ok) {

      throw new Error(`${response.status} ${await response.text()}`)

    }

    const { upload } = await response.json()

    tokens.push(upload.token)

  }

  return { tokens }

}