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Remove Ticket Tags

by
Published Nov 7, 2023

Remove tags from a ticket; tags it doesn't have are ignored. Returns the ticket's remaining tags.

Script zendesk Verified
Use in Windmill

The script

Submitted by hugo989 Typescript (fetch-only)
Verified 2 hours ago
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//native
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/**
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 * Remove Ticket Tags
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 * Remove tags from a ticket; tags it doesn't have are ignored. Returns the ticket's remaining tags.
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 */
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export async function main(
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  auth: RT.Zendesk,
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  ticket_id: number,
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  tags: string[]
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) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/tags`
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  )
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  url.searchParams.append("tags", tags.join(","))
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  const response = await fetch(url, {
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    method: "DELETE",
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    headers: {
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      Authorization: auth.token
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        ? `Bearer ${auth.token}`
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        : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,
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      Accept: "application/json",
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    },
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  })
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  if (!response.ok) {
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    throw new Error(`${response.status} ${await response.text()}`)
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  }
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  return await response.json()
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}
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Other submissions
  • Submitted by hugo697 Typescript (fetch-only)
    Created 528 days ago
    All edits
    Permalink
    1 
    type Zendesk = {
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      username: string;
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      password: string;
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      subdomain: string;
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    };
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    /**
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     * Remove Tags
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     * You can also delete tags from multiple tickets with the
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    Update Many Tickets endpoint.
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    This endpoint supports safe updates. See Safe Update.
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    #### Allowed For
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    * Agents
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     */
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    export async function main(auth: Zendesk, ticket_id: string) {
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      const url = new URL(
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        `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/tags`
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      );
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      const response = await fetch(url, {
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        method: "DELETE",
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        headers: {
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          Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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        },
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        body: undefined,
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      });
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      if (!response.ok) {
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        const text = await response.text();
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        throw new Error(`${response.status} ${text}`);
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      }
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      return await response.text();
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    }
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