Create incident

//native

function authHeader(auth: RT.Servicenow) {

  return auth.token

    ? `Bearer ${auth.token}`

    : `Basic ${btoa(`${auth.username}:${auth.password}`)}`

}

/**

 * Create Incident

 * Open an incident (Table API, POST /api/now/table/incident). Set impact and urgency (default choices 1 = High, 2 = Medium, 3 = Low): ServiceNow computes the priority from them, so priority is not an input. Reference fields (cmdb_ci, assignment_group, caller) take sys_ids. Returns sys_id, number, priority and the full record.

 */

export async function main(

  auth: RT.Servicenow,

  short_description: string,

  description: string | undefined,

  impact: string | undefined,

  urgency: string | undefined,

  cmdb_ci: string | undefined,

  assignment_group: string | undefined,

  caller: string | undefined,

  fields: { [key: string]: any } | undefined

) {

  const url = new URL(`${auth.instance_url}/api/now/table/incident`)

  const body: { [key: string]: any } = { ...(fields ?? {}) }

  const values: { [key: string]: string | undefined } = {

    short_description,

    description,

    impact,

    urgency,

    cmdb_ci,

    assignment_group,

    caller_id: caller,

  }

  for (const [key, v] of Object.entries(values)) {

    if (v != null && v !== "") body[key] = v

  }

  const response = await fetch(url, {

    method: "POST",

    headers: {

      Authorization: authHeader(auth),

      "Content-Type": "application/json",

      Accept: "application/json",

    },

    body: JSON.stringify(body),

  })

  if (!response.ok) {

    throw new Error(`${response.status} ${await response.text()}`)

  }

  const { result } = (await response.json()) as { result: any }

  return {

    sys_id: result.sys_id,

    number: result.number,

    priority: result.priority,

    record: result,

  }

}