Get Side Conversation

//native

/**

 * Get Side Conversation

 * Retrieve one of a ticket's side conversations, optionally with its events (the messages sent and received).

 */

export async function main(

  auth: RT.Zendesk,

  ticket_id: number,

  side_conversation_id: string,

  include_events: boolean

) {

  const url = new URL(

    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}/side_conversations/${side_conversation_id}`

  )

  if (include_events) {

    url.searchParams.append("include", "events")

  }

  const response = await fetch(url, {

    headers: {

      Authorization: auth.token

        ? `Bearer ${auth.token}`

        : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,

      Accept: "application/json",

    },

  })

  if (!response.ok) {

    throw new Error(`${response.status} ${await response.text()}`)

  }

  return await response.json()

}