Set Custom Ticket Fields

//native

/**

 * Set Custom Ticket Fields

 * Set one or more custom field values on a ticket, e.g. `[{ "id": 360001234, "value": "gold" }]`. Field ids come from List Ticket Fields; dropdown fields take the option's `value` tag, multi-select fields an array of tags, date fields `YYYY-MM-DD`.

 */

export async function main(

  auth: RT.Zendesk,

  ticket_id: number,

  custom_fields: { id: number; value: any }[]

) {

  const response = await fetch(

    `https://${auth.subdomain}.zendesk.com/api/v2/tickets/${ticket_id}`,

    {

      method: "PUT",

      headers: {

        Authorization: auth.token

          ? `Bearer ${auth.token}`

          : `Basic ${btoa(`${auth.username}:${auth.password}`)}`,

        "Content-Type": "application/json",

        Accept: "application/json",

      },

      body: JSON.stringify({ ticket: { custom_fields } }),

    }

  )

  if (!response.ok) {

    throw new Error(`${response.status} ${await response.text()}`)

  }

  return await response.json()

}