Suspended Ticket Attachments

Makes copies of any attachments on a suspended ticket and returns them as attachment tokens. If the ticket is manually recovered, you can include the attachment tokens on the new ticket. #### Allowed For * Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans * Unrestricted agents on all other plans

Script zendesk Verified

by hugo697 ยท 11/7/2023

The script

Submitted by hugo697 Typescript (fetch-only)
Verified 377 days ago
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type Zendesk = {
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  username: string;
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  password: string;
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  subdomain: string;
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};
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/**
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 * Suspended Ticket Attachments
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 * Makes copies of any attachments on a suspended ticket and returns them as attachment tokens. If the  ticket is manually recovered, you can include the attachment tokens on the new ticket.
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#### Allowed For
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* Admins and [agents in custom roles with permission](https://support.zendesk.com/hc/en-us/articles/4408882153882#topic_cxn_hig_bd) to manage suspended tickets on Enterprise plans
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* Unrestricted agents on all other plans
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 */
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export async function main(auth: Zendesk) {
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  const url = new URL(
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    `https://${auth.subdomain}.zendesk.com/api/v2/suspended_tickets/attachments`
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  );
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  const response = await fetch(url, {
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    method: "POST",
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    headers: {
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      Authorization: "Basic " + btoa(`${auth.username}:${auth.password}`),
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    },
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    body: undefined,
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  });
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  if (!response.ok) {
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    const text = await response.text();
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    throw new Error(`${response.status} ${text}`);
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  }
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  return await response.json();
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}
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